At a Glance
- Tasks: Lead and inspire teams while ensuring exceptional guest experiences at Titchwell Manor.
- Company: Join Chestnut, a growing group of distinctive pubs, hotels, and inns in East Anglia.
- Benefits: Enjoy performance bonuses, discounts, and access to training pathways.
- Other info: Opportunity to elevate Titchwell Manor's reputation and guest experience.
- Why this job: Be a visible leader in a vibrant hospitality environment with a focus on food and service.
- Qualifications: Experience in premium hospitality and a passion for food and wine.
The predicted salary is between 40000 - 50000 £ per year.
Set along the North Norfolk coast, surrounded by open skies and salt marshes, Titchwell Manor is a place where guests come to slow down, settle in, and feel genuinely looked after. A hotel, bar, terrace and restaurant with a strong food identity and relaxed confidence, it blends premium standards with warmth and personality. This is not a formal country house. Nor is it simply a restaurant with rooms. Titchwell is a home‑from‑home for guests who value exceptional food, thoughtful wine, and intuitive service — delivered without fuss, but with care and precision. It is also a place where people gather — for weddings, milestone celebrations, private dinners and special events — moments that deserve both seamless organisation and heartfelt hospitality.
We are looking for a General Manager who understands that balance. Someone who can set high standards while keeping the atmosphere welcoming. A natural host. A visible leader. Someone who takes pride in both the polish and the personality of a place. With food and drink at the heart of the experience, this role requires real passion for hospitality — from a well‑curated wine list to the rhythm of service, from the ambience of a dining room to the orchestration of a wedding day.
Key Responsibilities- Lead and inspire FOH and BOH teams
- Work closely with the Head Chef to maintain a destination food and beverage offering
- Champion a premium yet relaxed guest experience across dining, rooms, bar and private events.
- Oversee weddings, gatherings and special occasions with professionalism and care
- Set and maintain service standards that feel intuitive, not scripted
- Oversee commercial performance, room revenue, stock management and cost control.
- Build, develop and retain a high‑performing team culture
- Act as host and figurehead — present, engaged and proud
Chestnut is a growing group of distinctive pubs, hotels and inns across East Anglia. We support our General Managers with autonomy, clarity and strong operational backing — giving you the trust and tools to lead your business. Titchwell Manor has established an excellent reputation both locally and further afield but still offers the opportunity to continue elevating its food, wine and guest experience under the right leadership.
Incentives & Perks- Performance‑based bonus scheme
- Tronc earnings
- 50% food discount across all Chestnut venues
- Overnight stays from £75
- Family & Friends discounts
- Employee Assistance Programme (EAP)
- Refer a Friend bonus
- High street and lifestyle discounts
- Free meal on duty
- Wagestream access
- Accredited development and training pathways
You are:
- A confident and visible leader with experience in premium hospitality
- Passionate about food, wine and delivering exceptional but unpretentious service
- Commercially astute without losing sight of guest experience
- Calm under pressure and proud of the details
- Motivated to create a workplace culture where people feel valued and inspired
General Manager in King's Lynn employer: Le Strange Arms
Titchwell Manor, part of the Chestnut group, is an exceptional employer that fosters a warm and inviting work culture, where General Managers are empowered to lead with autonomy and creativity. Located along the stunning North Norfolk coast, employees benefit from a strong focus on personal development, competitive perks such as performance-based bonuses and discounts, and the opportunity to elevate a well-regarded establishment known for its exceptional food and service. Join us to be part of a team that values both professionalism and heartfelt hospitality, creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show up and shine! If you get the chance to visit the venue or attend an open day, take it. This gives you a chance to showcase your personality and passion for hospitality in person, which can make a lasting impression.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of Titchwell Manor. Familiarise yourself with their food and drink offerings, and think about how you can elevate the guest experience. We want to see your enthusiasm for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, we love a bit of initiative!
We think you need these skills to ace General Manager in King's Lynn
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for food, wine, and creating memorable guest experiences. We want to see how you can bring warmth and personality to Titchwell Manor.
Be Authentic and Personal:Don’t be afraid to show your true self in your application. We appreciate authenticity, so share your story and what makes you a natural host. This is about connecting with us on a personal level, so let your personality come through!
Highlight Leadership Experience:As a General Manager, you'll need to lead and inspire teams. Make sure to include examples of your leadership style and how you've built high-performing teams in the past. We’re looking for someone who can balance high standards with a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team at Titchwell Manor!
How to prepare for a job interview at Le Strange Arms
✨Know the Venue Inside Out
Before your interview, take some time to research Titchwell Manor. Familiarise yourself with its unique offerings, from the food and drink to the atmosphere. This will not only show your genuine interest but also help you articulate how your vision aligns with their values.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've inspired teams in the past. Highlight your ability to balance high standards with a welcoming atmosphere, as this is key to the role.
✨Demonstrate Passion for Hospitality
Express your enthusiasm for the hospitality industry, particularly regarding food and wine. Share stories that illustrate your passion and how it translates into exceptional guest experiences. This will resonate well with the interviewers who value heartfelt hospitality.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations, such as managing a busy wedding day or resolving guest complaints. Think through your responses in advance, focusing on your calmness under pressure and attention to detail, which are essential traits for this role.
