At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a vibrant hospitality setting.
- Company: Chestnut, a growing group of beautiful pubs and inns in East Anglia.
- Benefits: Enjoy flexible hours, competitive pay, and fantastic perks like discounts and team events.
- Other info: Be part of a supportive environment that values personal growth and teamwork.
- Why this job: Join us to shape the future of hospitality while developing your skills and career.
- Qualifications: Passion for hospitality and experience in managing teams.
The predicted salary is between 30000 - 40000 £ per year.
As the General Manager of The Feathers Inn, you will lead and inspire both the front‑of‑house and back‑of‑house teams to deliver exceptional service, while ensuring smooth operations and meeting financial goals. If you’re passionate about guest experiences and have a proven track record in hospitality management, this is the perfect opportunity for you!
Key Responsibilities
- Lead and motivate the FOH and BOH teams to deliver outstanding service and maintain high standards.
- Collaborate with the Head Chef and Assistant Manager to ensure seamless operations and exceptional guest satisfaction.
- Oversee the guest experience, ensuring all aspects of the restaurant/hotel are enjoyable.
- Recruit, train, and develop a high‑performing team.
- Manage wet stock and cash, ensuring financial performance exceeds expectations.
- Cultivate a positive, motivated work environment for all staff members.
- Regularly report to the Operations Manager on progress and performance.
Why Join Us?
At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.
Incentives & Perks
- Team & Individual Incentives – Enjoy rewards for your hard work, including staff days out and even trips abroad.
- Bonus Schemes – Performance‑based rewards to recognise your contribution.
- Employee Assistance Programme (EAP) – Free, confidential support for wellbeing, finances, and more.
- Team Parties & Social Events – Regular events to connect, relax, and celebrate together.
- Work Anniversary Rewards – Your commitment is celebrated every year.
- Refer a Friend Scheme – Recommend a friend and earn a cash bonus when they join us.
- Peter Graham Wine Discounts – Enjoy exclusive pricing on carefully selected wines.
- Family & Friends Discounts – Share special perks with those you care about.
- Team Discounts – Up to 50% off your food bill at our venues.
- Overnight Stays from £75 – Take a break at any Chestnut property at a reduced rate.
- High Street Discounts – Save on retail, dining, and travel with exclusive deals.
- Free Meal on Duty – Enjoy a freshly prepared meal every shift.
- Tips + Wagestream Access – Track your earnings in real‑time and access pay as you earn.
- Flexible Hours – We help you maintain a healthy work‑life balance.
- Learning & Development – Grow your career with access to accredited training courses and continuous development opportunities.
Who Are We Looking For?
- We’re looking for enthusiastic, passionate individuals who love working with high‑quality, locally sourced ingredients.
- Take pride in delivering a fantastic guest experience.
- Are team players who contribute to a warm, welcoming atmosphere.
- Want to grow their skills through training and accredited learning.
Are you ready to be part of a company that’s shaping the future of great hospitality?
Who Are Chestnut?
Chestnut is a growing group of beautiful pubs, inns, and bottle shops located in East Anglia. We pride ourselves on creating an environment where our team members are valued, offering flexibility and opportunities to thrive in their careers.
General Manager in Holt employer: Le Strange Arms
At Chestnut, we are dedicated to fostering a supportive and rewarding work environment for our team members. As a General Manager at The Feathers Inn, you will not only lead a passionate team but also benefit from a range of incentives, including performance bonuses, flexible hours, and opportunities for personal growth through accredited training. Join us in creating memorable guest experiences while enjoying a workplace that feels like home.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Holt
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Le Strange Arms. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Le Strange Arms
Don't be shy about reaching out to Le Strange Arms directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Holt
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Le Strange Arms and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Le Strange Arms
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
