At a Glance
- Tasks: Manage and optimise critical systems for our hospitality group, ensuring smooth operations.
- Company: Chestnut Group, a vibrant hospitality brand with a focus on teamwork and innovation.
- Benefits: Enjoy flexible hours, discounts, team events, and continuous learning opportunities.
- Other info: Be part of a supportive team culture that values personal growth and well-being.
- Why this job: Join us to shape technology that enhances guest experiences across our pubs and hotels.
- Qualifications: Experience in systems management and a passion for tech solutions.
The predicted salary is between 63000 - 77000 £ per year.
Chestnut is a hospitality group operating a portfolio of pubs and hotels across East Anglia. Behind every site sits a web of business-critical systems — EPOS, kitchen management, booking platforms, finance systems — and this role owns making sure they all run reliably, securely, and in step with where the business is heading. The Systems & Technology Manager is responsible for the stability, performance, and strategic development of all technology across Chestnut. This role owns the full lifecycle of business-critical systems — from day-to-day support and troubleshooting to the evaluation and rollout of new platforms — ensuring technology consistently enables operational excellence across all sites.
What You’ll Be Doing
- Systems Management & Support
- Own and oversee all core business systems, including EPOS, Kitchen Management Systems (KMS), booking platforms, and finance systems across the group.
- Act as a primary escalation point for system-related queries from all sites, ensuring fast and effective resolution.
- Troubleshoot and resolve technical issues, liaising with external suppliers where necessary to minimise operational disruption.
- Maintain continuous review of systems to ensure they remain fit for purpose, fully operational, and aligned with evolving business needs.
- Implementation & Optimisation
- Lead the planning and rollout of new systems, upgrades, and integrations across the group, with minimal disruption to trading.
- Develop and own the group's systems and technology strategy, aligned to the wider business plan.
- Identify and deliver process improvements and efficiency gains through smarter use of technology and automation.
- Maintain comprehensive system documentation, user guides, and standard operating procedures.
- Data & Reporting
- Take ownership of data integrity across all platforms, ensuring information is accurate, consistent, and accessible — raising awareness with relevant teams where it isn't.
- Support MI and reporting functions by ensuring underlying systems data is reliable and structured for analysis.
- Collaborate with finance and operations teams to develop data visibility that supports commercial decision-making.
- Training & Support
- Design and deliver systems training to pub and hotel managers and their teams, covering day-to-day use and best practice.
- Produce clear, accessible training materials and reference guides tailored to operational audiences.
- Support the onboarding of new sites and team members from a systems and technology perspective.
- Compliance & Security
- Ensure all systems comply with applicable data protection legislation, including GDPR.
- Maintain and enforce system security protocols, including user access controls and permissions management.
- Conduct regular reviews to identify and address compliance or security gaps.
- IT Infrastructure & Connectivity
- Ensure all sites have the connectivity, hardware, and operational infrastructure required to trade effectively.
- Conduct regular interval reviews of IT requirements across the estate, proactively addressing gaps or risks.
- Implement and manage cybersecurity policies and protocols in line with business needs and industry best practice.
- Supplier & Vendor Management
- Build and maintain strong working relationships with key technology and systems suppliers.
- Act as the principal liaison between the business and external technology providers.
- Monitor supplier performance against agreed SLAs and manage escalations where service falls short.
- Stay informed on new products, platform updates, and innovations that could add value to the group.
Why Join Us?
- Team & Individual Incentives — rewards for your hard work, including staff days out and even trips abroad.
- Employee Assistance Programme (EAP) — free, confidential support for wellbeing, finances, and more.
- Team Parties & Social Events — regular events to connect, relax, and celebrate together.
- Work Anniversary Rewards — your commitment celebrated every year.
- Refer a Friend Scheme — earn a cash bonus when a friend you recommend joins us.
- Peter Graham Wine Discounts — exclusive pricing on carefully selected wines.
- Family & Friends Discounts — share special perks with those you care about.
- Team Discounts — up to 50% off your food bill at our venues.
- Overnight Stays from £75 — take a break at any Chestnut property at a reduced rate.
- High Street Discounts — savings on retail, dining, and travel.
- Tips + Wagestream Access — track your earnings in real time and access pay as you earn.
- Flexible Hours — support for a healthy work-life balance.
- Learning & Development — accredited training and continuous development opportunities.
If this sounds like the right next step for you, we'd love to hear from you.
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