At a Glance
- Tasks: Manage guest enquiries and convert them into bookings while driving upselling opportunities.
- Company: Chestnut, a vibrant hospitality group celebrating East Anglia's unique charm.
- Benefits: Competitive salary, generous discounts, wellbeing support, and hybrid working options.
- Other info: Enjoy a fun, team-focused culture with excellent career development opportunities.
- Why this job: Join a passionate team creating memorable experiences in a dynamic hospitality environment.
- Qualifications: Experience in hospitality sales or guest services with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Who are we? Chestnut was born from a deep-rooted love for East Anglia — its people, produce and personality. Our collection of inns, pubs and restaurants each celebrate their individual surroundings, creating unique experiences across every property. From engaging food and drink to home-from-home bedrooms and relaxed spaces, everything we do is brought together through warm, informal hospitality and genuine service. As we continue to grow, we’re looking for passionate people who share our love for hospitality and delivering memorable guest experiences.
The Opportunity We’re looking for a Reservations & Sales Coordinator to join our Central Sales Team, helping to maximise revenue opportunities across accommodation, dining, events and guest experiences throughout the Chestnut collection. This is a fast-paced and guest-focused role where no two days are the same. You’ll be responsible for handling guest enquiries, converting reservations, driving upselling opportunities and supporting our pubs and operational teams to deliver exceptional guest experiences from first enquiry through to arrival. The ideal candidate will be highly organised, commercially minded and passionate about delivering outstanding service while building strong guest relationships.
What You’ll Be Doing
- Sales & Reservations
- Managing guest enquiries via phone and email in a professional and timely manner
- Converting accommodation, dining, events and experience enquiries into confirmed bookings
- Driving upselling opportunities across rooms, packages, dining and experiences to maximise revenue
- Processing reservations accurately within booking systems, ensuring all guest details and preferences are captured
- Managing guest payments and ensuring balances are collected in line with company policy
- Supporting revenue targets and conversion KPIs across the Sales Team
- Building strong knowledge of Chestnut properties, offers, pricing and loyalty platforms
- Guest Experience & Operations
- Acting as a key link between the Sales Team and operational teams to ensure seamless guest experiences
- Communicating reservation details clearly and accurately to pub and hotel teams
- Supporting General Managers and Operations Managers with booking system and guest-related queries
- Maintaining excellent knowledge of local areas, properties and experiences to confidently advise guests
- Team & Culture
- Working collaboratively across the wider business to support operational success
- Acting as a brand ambassador for Chestnut at all times
- Bringing a positive, flexible and team-focused approach to the role
- Supporting a culture that reflects our values: be genuine, be team-focused and have fun
What We’re Looking For
- Previous experience in hospitality reservations, sales or guest services
- Strong communication skills with confidence handling guest enquiries
- A naturally organised and detail-focused approach
- Commercial awareness with the ability to spot upselling opportunities
- Comfortable working in a fast-paced environment and managing multiple priorities
- Strong administration and system skills
- A genuine passion for hospitality and guest experience
- Experience with booking platforms, events coordination or hospitality systems would be advantageous.
Our Benefits
Working at Chestnut means being part of a business that genuinely cares about its people and places. Alongside opportunities for development and progression, we offer:
- Competitive salary
- 50% discount across all Chestnut pubs and hotels for you and your guests
- 25% discount across our retail brands
- Access to wellbeing and mental health support
- Development opportunities and training programmes
- Team socials and company events
- Hybrid working flexibility
- 28 days holiday including bank holidays, increasing with length of service
- Pension scheme and benefits platform
Why Join Chestnut? At Chestnut, hospitality is about more than great food and beautiful rooms — it’s about people, personality and creating memorable experiences.
Sales Executive in Bury St Edmunds employer: Le Strange Arms
Chestnut is an exceptional employer that values its people and fosters a warm, collaborative work culture. With a focus on personal development and progression, employees enjoy competitive salaries, generous discounts, and a supportive environment that prioritises wellbeing. Located in the heart of East Anglia, team members are encouraged to share their passion for hospitality while creating memorable experiences for guests across our unique collection of inns, pubs, and restaurants.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive in Bury St Edmunds
✨Tip Number 1
Get to know Chestnut inside out! Familiarise yourself with our properties, offers, and the local area. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being clear and confident is key. We want to see how you handle guest enquiries and convert them into bookings.
✨Tip Number 3
Show us your organisational skills! In a fast-paced environment like ours, being able to juggle multiple tasks is crucial. Share examples of how you've managed priorities in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Chestnut family.
We think you need these skills to ace Sales Executive in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this is what we value at Chestnut.
Be Organised and Detail-Focused:Make sure your application is well-structured and free of errors. We appreciate candidates who are detail-oriented, so double-check your spelling and grammar before hitting send!
Highlight Relevant Experience:If you've got previous experience in hospitality reservations or sales, make it front and centre in your application. We want to see how your background aligns with the role and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Chestnut family!
How to prepare for a job interview at Le Strange Arms
✨Know Your Stuff
Before the interview, make sure you research Chestnut and its properties. Familiarise yourself with their unique offerings, values, and the local area. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Sales Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled guest enquiries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple priorities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of bookings and guest preferences, as this will highlight your detail-focused approach.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share personal experiences that reflect your love for creating memorable guest experiences. This will resonate well with the interviewers and align with Chestnut's values.
