At a Glance
- Tasks: Lead and inspire teams across our pubs, inns, and hotels to deliver exceptional guest experiences.
- Company: Chestnut, a growing hospitality business with unique properties in the East of England.
- Benefits: Competitive salary, bonuses, discounts, career development, and recognition programmes.
- Other info: Join a dynamic team committed to genuine hospitality and community pride.
- Why this job: Shape the future of hospitality while developing great teams and making a real impact.
- Qualifications: Proven leadership experience in multi-site hospitality and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for a passionate and experienced Pub Operations Manager to join our team and oversee a portfolio of our inns, pubs and hotels across the Chestnut estate. This is a fantastic opportunity for a hospitality leader who thrives on inspiring people, maintaining high standards and driving business performance.
At Chestnut, we own and operate a collection of pubs, inns and hotels across the East of England. Each property has its own character and identity, and we're committed to delivering genuine hospitality, memorable guest experiences and creating places that our teams and communities are proud of.
As Pub Operations Manager, you'll lead a portfolio of Chestnut properties, supporting General Managers and their teams to deliver exceptional guest experiences, strong commercial results and team development. You'll play a key role in coaching leaders, driving operational excellence and ensuring our values are embedded across every site.
Key Responsibilities- Lead, support and inspire General Managers to achieve operational excellence.
- Drive business performance through strategic planning, forecasting and budgeting.
- Ensure consistently high standards of service, presentation and guest experience.
- Work closely with central support functions including People, Marketing, Finance and Property.
- Identify opportunities to improve performance, profitability and team engagement.
- Champion Chestnut's culture and commitment to developing people.
- Ensure compliance, health and safety and company standards are consistently maintained.
- Proven multi-site hospitality leadership experience.
- Strong experience operating within pubs, inns, hotels or destination hospitality venues.
- A people-first leader who develops and motivates high-performing teams.
- Commercially minded with strong experience managing P&L performance, labour and margins.
- Excellent coaching, communication and stakeholder management skills.
- A flexible, hands-on and solutions-focused approach.
- Full UK driving licence and willingness to travel across the Chestnut estate.
- The opportunity to be part of a growing and ambitious hospitality business.
- Competitive salary and bonus opportunity.
- Car allowance.
- Food and room discounts across the Chestnut estate.
- Access to our exclusive Chestnut Hub with hundreds of high-street discounts.
- Industry-accredited and nationally recognised qualifications.
- Career development and progression opportunities.
- Employee reward and recognition programmes.
- Referral scheme with rewards of up to £1,500 per successful referral.
Love hospitality? Love people? Love developing great teams? Come and help shape the future of hospitality at Chestnut. Apply now and be part of something special.
Operations Manager in Bury St Edmunds employer: Le Strange Arms
At Chestnut, we pride ourselves on being an exceptional employer within the hospitality sector, offering a vibrant work culture that values genuine hospitality and team development. As a Pub Operations Manager, you'll enjoy competitive salaries, bonuses, and unique benefits such as food and room discounts across our diverse portfolio of inns and pubs in the East of England. We are committed to your growth with career progression opportunities and industry-recognised qualifications, making Chestnut a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with people on LinkedIn. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Showcase your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and what drives you in this field. Let them see your enthusiasm and commitment to delivering exceptional guest experiences.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At Chestnut, they value genuine hospitality and team development, so be ready to discuss how you embody these principles in your leadership style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Chestnut family.
We think you need these skills to ace Operations Manager in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for inspiring teams and delivering exceptional guest experiences.
Tailor Your CV:Make sure your CV is tailored to the Pub Operations Manager role. Highlight your multi-site leadership experience and any achievements in driving business performance. We want to see how you can bring value to our team!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for a people-first leader, so let us know what makes you tick and how you connect with others in the hospitality industry.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team at Chestnut!
How to prepare for a job interview at Le Strange Arms
✨Know Your Stuff
Before the interview, dive deep into Chestnut's values and mission. Understand their portfolio of pubs, inns, and hotels, and think about how your experience aligns with their commitment to genuine hospitality and memorable guest experiences.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading teams and driving performance. Share specific examples of how you've inspired General Managers or developed high-performing teams in previous roles. This will demonstrate your people-first leadership style.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Think about past experiences where you've improved performance or resolved issues, and be prepared to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their future plans for growth or how they support team development. This shows your genuine interest in the role and the company culture.
