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- Tasks: Assist customers with ski holiday bookings via phone, email, and messaging.
- Company: Join a trusted ski holiday specialist with over 40 years of experience.
- Benefits: Enjoy flexible working hours and the chance to travel to stunning ski resorts.
- Why this job: Combine your love for customer service and skiing in a fun, friendly team environment.
- Qualifications: Minimum 7 GCSEs including English and Maths; higher education preferred but not essential.
- Other info: Ideal for those seeking part-time work during summer and full-time in winter.
The predicted salary is between 24000 - 36000 £ per year.
Join a Leading Ski Holiday Company – Reservations Role in a Fun, Friendly Team
Are you passionate about skiing, travel, and delivering high level customer service? Join one of the UK’s most established and trusted ski holiday specialists!
We are a leading ski chalet tour operator that runs ski holidays including flights and transfers to our 30+ chalets in the top French ski resorts. The company has been around since 1982, based in Huddersfield and we are one of the longest serving ski companies still trading today. We carry almost 5,000 people per winter, most of whom have travelled with us before, thanks to our excellent customer service.
Due to the retirement of a longstanding member of the small Reservations Team, we are seeking a new person to take holiday bookings from direct customers and specialist ski travel agents, based in our professional but fun, friendly office.
This role encompasses a multitude of functions:
Firstly, you would communicate with the customer when they initially enquire whether that be by phone or email or messaging service, providing advice on the best holiday for their needs and provide a quote.
If the quote results in a confirmed booking, there are then various administrative tasks to complete on the booking system and potentially follow-up communications with that or any other guest.
Once the guest returns from holiday, we then follow it up and send them a questionnaire to complete to ensure their complete satisfaction.
You would also be dealing with specialist ski travel agents where they deal with the client and you would just make the booking.
The role obviously requires very good product knowledge so full training will be given and travel will be required to the ski resorts to visit the properties and ski areas.
If you’re looking for a role where you can combine your love of customer service with a passion for the mountains, we’d love to hear from you!
Qualifications and education requirements
Min 7 GCSEs or O levels including English and Maths
Higher education qualification preferred but not essential
Preferred skills
Good phone manner
Excellent communication skills
Computer competency (e.g. MS Office)
Knowledge of the ski business advantageous
Additional notes
The role can be flexible in that it can be full time in the autumn, winter and spring when we are at our busiest, but part time during the summer when we are quieter. So the position could be ideal for a parent that requires more time off during school holidays, for example. Although knowledge of the travel industry is essential, ski knowledge would be advantageous. We are looking to start the new candidate ideally in September.
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Reservations Specialist employer: Le Ski Ltd
Contact Detail:
Le Ski Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the ski industry and the specific resorts that the company operates in. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed in the Reservations Specialist role.
✨Tip Number 4
Be prepared to discuss your passion for skiing and travel during the interview. Sharing personal experiences related to skiing can help you connect with the interviewers and show that you are a good fit for their team.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of the ski industry. Use specific examples that demonstrate your skills and passion for travel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for skiing and travel. Mention why you want to work for this particular company and how your skills align with the role of Reservations Specialist.
Highlight Communication Skills: Since the role requires excellent communication, emphasise your ability to interact effectively with customers and colleagues. Provide examples of how you've successfully handled customer inquiries in the past.
Showcase Flexibility: Mention your availability and willingness to adapt to the flexible working hours mentioned in the job description. This shows that you are a good fit for their team dynamics.
How to prepare for a job interview at Le Ski Ltd
✨Show Your Passion for Skiing
Make sure to express your enthusiasm for skiing and travel during the interview. Share any personal experiences or stories that highlight your love for the mountains, as this will resonate with the company's focus on ski holidays.
✨Demonstrate Excellent Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. Practice answering common customer queries clearly and confidently, whether in person or over the phone.
✨Familiarise Yourself with the Company’s Offerings
Research the company’s ski holiday packages and destinations before the interview. Being knowledgeable about their chalets and services will show your commitment and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, as this will demonstrate your suitability for the role.
