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For Companies At a Glance
- Tasks: Engage customers, showcase products, and drive sales in a vibrant retail environment.
- Company: Join Le Creuset, a brand rich in history and innovation.
- Benefits: Part-time hours, dynamic team, and a chance to share your passion for cooking.
- Why this job: Be part of a legacy that transforms everyday meals into cherished memories.
- Qualifications: Retail experience and a love for cooking are essential.
- Other info: Flexible schedule with opportunities for personal growth and creativity.
The predicted salary is between 13000 - 16000 ÂŁ per year.
Location: Kingston upon Thames, United Kingdom
Employment Type: Part Time (30 hours), Onsite
About Le Creuset
At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life.
The Recipe for Success: Role Summary
Join the vibrant world of Le Creuset as a Brand Consultant, where you’ll take full ownership of the “kitchen” for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side‑by‑side with your National Merchandiser Executive, you’ll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the “shop-floor menu” at all times.
Ingredients: Key Responsibilities
- Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.
- Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.
- Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling.
- Keep displays spotless, bright, and appetising.
- Ensure shelves are always fully “stocked up” with fresh product.
- Ticket items clearly and accurately, no missing ingredients!
- Maintain a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.
- Serve up exceptional product knowledge using Le Creuset’s sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.
- When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.
- Handle customer queries and complaints, whether in‑store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.
- Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team.
What’s On Your Seasonal Menu
- Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.
- Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams.
- Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.
- Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines.
The Perfect Blend: What We’re Looking For
We’re looking for someone who can take full ownership of the day‑to‑day “ingredients” that keep our brand performing at its best within their assigned account. You’ll work closely with your National Merchandiser Executive to ensure everything comes together seamlessly, driving strong sales, delivering exceptional customer service, and maintaining the premium, polished presentation that Le Creuset is known for in every store environment.
Your Flavour Profile (Behaviours & Traits)
You’ll bring a well‑seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen. A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top. Above all, you’ll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door.
Skills & Qualifications - Essential Ingredients
You’ll bring a well‑balanced mix of essential “kitchen skills,” including solid numerical and literacy abilities to keep every recipe accurate and on track. Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers. Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.
Other Requirements
You’ll need to be available to work a set “service schedule” of four days per week, from Thursday through Sunday.
Why Join Our Table?
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts.
Diversity and Inclusion Statement
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
Brand Consultant in Kingston upon Thames employer: Le Creuset
Contact Detail:
Le Creuset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Consultant in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research Le Creuset's history, values, and products. This way, when you walk into that interview, you can show off your passion for their brand and how you can contribute to their legacy.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating memorable experiences, think of ways you can turn a simple interaction into something special. Role-play with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Showcase your creativity! Prepare some ideas on how you would present Le Creuset products in-store. Think about visual merchandising and how to make displays look appetising. Bring these ideas to the interview to impress them with your innovative thinking.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Brand Consultant in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for cooking and the Le Creuset brand shine through. Share personal stories or experiences that highlight your enthusiasm for food and how it connects to the role.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use specific examples from your past experiences that align with what we're looking for in a Brand Consultant.
Keep It Professional Yet Personal: While we want to see your personality, remember to maintain a professional tone throughout your application. Balance your warmth and enthusiasm with clear, concise language that showcases your communication skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to explore more about our brand and values while you're at it!
How to prepare for a job interview at Le Creuset
✨Know Your Ingredients
Before the interview, make sure you’re familiar with Le Creuset’s product range and brand story. This will help you connect with the interviewers and show your genuine passion for their products. Brush up on key features and benefits of their cookware to demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you turned a challenging situation into a positive one. This is crucial for a Brand Consultant role, as you'll be interacting with customers daily.
✨Dress the Part
Since you’ll be representing a premium brand, make sure to dress smartly for the interview. Opt for a polished look that reflects the quality of Le Creuset’s products. This shows that you understand the importance of presentation in both personal and product branding.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about upcoming product launches, store promotions, or how they measure success in the role. It shows your enthusiasm and that you’re thinking about how you can contribute to the team.
