Brand Consultant: Premium Retail Experience in High Wycombe

Location: John Lewis High Wycombe, United Kingdom

Employment type: Full Time, 38 hours per week (Monday–Sunday)

Salary: £27,336.25 per annum

Role Summary

Join the vibrant world of Le Creuset as a Brand Consultant, where you’ll take full ownership of the “kitchen” for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side‑by‑side with your National Merchandiser Executive, you’ll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the shop‑floor at all times.

Key Responsibilities

• Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.
• Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.
• Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling, while also:
• Keeping displays spotless, bright, and appetising.
• Ensuring shelves are always fully “stocked up” with fresh product.
• Ticketing items clearly and accurately, no missing ingredients!
• Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.
• Serve up exceptional product knowledge using Le Creuset’s sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.
• When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.
• Handle customer queries and complaints, whether in‑store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.
• Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended.
• Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.
• Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch.
• Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.
• Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed!

Qualifications

• Retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.
• A background in cookware sales and familiarity with the current Le Creuset range (a plus).
• A genuine passion for cooking, love of great food and tools, and the enthusiasm to share it with every customer.
• Solid numerical and literacy abilities to keep every recipe accurate and on track.
• Confident verbal communication skills, able to serve information smoothly to both colleagues and customers.
• Exceptional customer service skills, delivering warm, memorable experiences that keep guests coming back.

Other Requirements

• Availability to work a set “service schedule” of five days per week, from Monday through Sunday, ensuring presence during our busiest moments.

Benefits

Le Creuset fosters a culture grounded in passion, integrity, excellence, innovation, and teamwork. As part of our team, you join a colorful, historic legacy of bringing people together around food and shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.