About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story. The Recipe for Success: Role Summary Le Creuset is building a hospitality-led Digital Workplace, where every colleague is treated as a guest. As a Digital Workplace Analyst, you will keep colleagues productive by delivering excellent end-user support, running Microsoft 365 well and managing our Windows and Apple devices through Microsoft Intune – and by continually improving how we work so issues are fixed once, at the cause. Ingredients: Key Responsibilities What's on your Daily Menu: End-user support and Microsoft 365 operations: · Treat every colleague as a guest: deliver friendly, clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed · Resolve incidents and requests within SLA through ServiceNow – remotely first, with a focus on first-time resolution (FTR) · Record tickets accurately against the Business Service ? Service Offering ? CI model, and escalate with a clear diagnosis where needed · Administer Teams, SharePoint, OneDrive and Exchange Online – permissions, groups, mailboxes and policies – to global standards · Support joiner, mover and leaver changes and make sure new joiners have devices and access working on day one. People data is owned by HR in HiBob, which feeds Active Directory and Entra ID · Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): · Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching and retire/wipe · Make sure every new build works first time for each user profile, testing builds and updates against the applications colleagues rely on
Digital Workplace Analyst (EMEA) – UK in East Kilbride employer: Le Creuset UK
At Le Creuset, we pride ourselves on being an exceptional employer that values creativity and innovation. Our vibrant work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while contributing to a legacy of quality and craftsmanship. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where every team member can thrive and make a meaningful impact.
