Shop Manager / Store Manager in Sheffield

Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story.
Role SummaryAs our Store Manager, youre the head chef of the kitchen, fully owning the performance, culture, and day-to-day operation of the store. You set the standard, lead from the front, and bring together people, product, and process to deliver a consistently outstanding in-store experience.
Youll combine strong leadership, commercial awareness, customer service excellence, and operational expertise to ensure the store is always well stocked, beautifully presented, safe, welcoming, and delivering against its goals. From developing your team to driving sales and standards, you balance every ingredient to create success every day. Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.
Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations. People Planning: Managing rotas, absence, performance conversations, and succession planning.
Training & Development: Delivering onboarding, ongoing training, and performance development plans.
Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.
Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.
Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.
Additional Duties: Taking on reasonable, ad-hoc responsibilities to support the wider business.
The Perfect Blend: What Were Looking ForWere looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast-paced retail environment while always keeping the customer at the heart of what they do. Passionate about delivering memorable customer experiences.
Commercial & Sales-Focused: Understands how to drive performance and profitability.
Confident in giving direction, feedback, and support.
Represents the brand with integrity and consistency.
Skills & Qualifications - Essential IngredientsProven experience as a Store Manager or equivalent leadership role in retail (premium retail an advantage).Strong people management and coaching capability.
Commercial and operational retail knowledge.
Confident using POS systems and retail software.
Passion for cooking or cookware is a bonus. Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.
Every talent will add flavor. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.
Diversity & Inclusion StatementWe welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin.