Retail Store Manager - Wembley

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.

The Recipe for Success: Role Summary We are opening a new retail store in Wembley, and this is your chance to step in as Store Manager from day one and bring it to life. Imagine building your own team, shaping the culture, and creating an exceptional customer experience in a brand new location. This is more than just a role, it is a unique opportunity to make your mark, drive success, and be at the heart of something special. As our Store Manager, you're the head chef of the kitchen, fully owning the performance, culture, and day-to-day operation of the store. You set the standard, lead from the front, and bring together people, product, and process to deliver a consistently outstanding in-store experience. You'll combine strong leadership, commercial awareness, customer service excellence, and operational expertise to ensure the store is always well stocked, beautifully presented, safe, welcoming, and delivering against its goals. From developing your team to driving sales and standards, you balance every ingredient to create success every day.

Ingredients: Key Responsibilities What's on your Daily Menu:

• Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer Experience: Ensuring every customer receives warm, knowledgeable, high-quality service and that issues are resolved professionally and promptly.
• Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations: Owning all opening and closing procedures and ensuring smooth day-to-day store operations.

What's on your Seasonal Menu:

• People Planning: Managing rotas, absence, performance conversations, and succession planning.
• Training & Development: Delivering onboarding, ongoing training, and performance development plans.
• Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.
• Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.
• Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.
• Additional Duties: Taking on reasonable, ad-hoc responsibilities to support the wider business.

The Perfect Blend: What We're Looking For We're looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast-paced retail environment while always keeping the customer at the heart of what they do.

Your Flavour Profile (Behaviours & Traits)

• Customer-Centric: Passionate about delivering memorable customer experiences.
• Strong Leader: Inspires, motivates, and develops others.
• Commercial & Sales-Focused: Understands how to drive performance and profitability.
• Clear Communicator: Confident in giving direction, feedback, and support.
• Adaptable & Resilient: Stays calm under pressure and responds positively to change.
• Detail-Focused: Maintains excellent standards across presentation, accuracy, and compliance.
• Problem Solver: Takes ownership and resolves challenges quickly.
• Proactive & Accountable: Takes initiative and responsibility for outcomes.
• Professional & Dependable: Represents the brand with integrity and consistency.

Skills & Qualifications Essential Ingredients

• Proven experience as a Store Manager or equivalent leadership role in retail (premium retail an advantage).
• Strong people management and coaching capability.
• Commercial and operational retail knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using POS systems and retail software.
• Passion for cooking or cookware is a bonus.
• Ability to lift 25-29 lbs regularly.

Other Requirements

• Must be 18+ due to key-holding, lone working and opening/closing responsibilities.
• Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.

Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Diversity & Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.