Brand Consultant in London

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary You’ll take full ownership of the kitchen for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side-by-side with your National Merchandiser Executive, you’ll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the shop-floor menu at all times.

Ingredients: Key Responsibilities In this role, you’ll be the friendly chef of the shop floor, welcoming customers, guiding them through our product menu, and helping turn interest into delicious sales results. You’ll plate up Le Creuset displays to premium standards by following visual merchandising recipes, keeping the area spotless, well-stocked, and perfectly ticketed at all times. Using our signature sales techniques, you’ll showcase and demonstrate products, advising on suitability, care, and the unique ingredients that make each piece special. You’ll also handle customer queries and complaints professionally, ensuring every experience leaves a great aftertaste, while keeping the Senior National Account Manager informed on promotions, trends, stock levels, and any issues that arise. Alongside supporting the setup of new ranges and displays, you’ll help with accurate stock takes and maintain regular communication to ensure everything in the kitchen runs smoothly.

What’s on your Daily Menu: These are the everyday ingredients you’ll be working with:

• Welcome every customer into the kitchen with warmth and enthusiasm, guide them through our product menu, support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.
• Present and plate up Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.
• Follow Le Creuset and Store visual merchandising recipes, including range guides, POS materials, and product storytelling, while also:
• Keeping displays spotless, bright, and appetising.
• Ensuring shelves are always fully stocked up with fresh product.
• Ticketing items clearly and accurately, no missing ingredients!
• Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.
• Serve up exceptional product knowledge using Le Creuset’s sales techniques, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.
• When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.
• Handle customer queries and complaints, whether in-store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.
• Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended.

What’s on your Seasonal Menu: These duties appear when the business recipe calls for something special:

• Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.
• Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch.
• Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.
• Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed!

The Perfect Blend: What We’re Looking For We’re looking for someone who can take full ownership of the day-to-day ingredients that keep our brand performing at its best within their assigned account. You’ll work closely with your National Merchandiser Executive to ensure everything comes together seamlessly, driving strong sales, delivering exceptional customer service, and maintaining the premium, polished presentation that Le Creuset is known for in every store environment.

Your Flavour Profile (Behaviours & Traits)

• You’ll bring a well-seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.
• A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top.
• Above all, you’ll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door.

Skills & Qualifications - Essential Ingredients

• You’ll bring a well-balanced mix of essential kitchen skills, including solid numerical and literacy abilities to keep every recipe accurate and on track.
• Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.
• Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.

Other Requirements

• You’ll need to be available to work a set service schedule of four days per week, from Monday through Sunday, ensuring you’re in the kitchen during our busiest moments.

Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.