Live Chat Advisor

Please be advised that this is a fixed term contract position for 1 year. The working hours are 35hrs/5 days, Monday to Friday. There are two shift patterns which rotate weekly:Shift 1: 8am – 4pmShift 2: 12pm – 8pmMain PurposeTo assist the Operations department by ensuring that excellent levels of customer care and service are delivered to consumers at all times, in particular focusing on Live Chat.Key ResponsibilitiesReceive Live Chat calls and respond to customer queries or complaints.Advise consumers on product suitability and care/use of products.Input and update information as and when directed onto the CRM system.Find stockists and source products as required for consumers.Liaise with the Warehouse operation in regards to cancelling Ecommerce orders that have been requested.Receive and process faulty returns from consumers.TPBN1_UKTJ