Assistant Manager - Portsmouth

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary As our Assistant Store Manager, you’re the essential sous-chef to the Store Manager, helping run a smooth, high-performing retail store. You’ll blend leadership, customer service excellence, product expertise and operational know-how to create a consistently delicious in-store experience. Your role ensures the store is always well-stocked, beautifully presented, safe, welcoming, and ready to serve. From motivating the team to stirring up sales, you help keep every ingredient balanced for a perfectly executed service each day.

Ingredients: Key Responsibilities What’s on your Daily Menu:

• Team Leadership: Leading, motivating, and coaching the store team so everyone brings their best flavour to the shop floor.
• Exceptional Customer Service: Serving every customer with warmth, expertise, and solutions while resolving any issues promptly.
• Sales Performance: Monitoring and driving the store’s sales heat, ensuring targets are consistently met and exceeded.
• Product Knowledge: Staying fully seasoned on our product range, new arrivals, and promotions so you can recommend with confidence.
• Merchandising & Housekeeping: Keeping the store beautifully presented, clean, tidy, and visually appetising.
• Inventory Management: Checking stock, managing replenishment, and ensuring shelving and back-of-house are well-organised.
• Cash Handling: Processing transactions accurately and completing cash-up to recipe-perfect standards.
• Compliance & Safety: Maintaining a safe, compliant, hazard-free environment for customers and staff.
• Store Operations: Playing a key role in opening and closing procedures and keeping the store running like a well-timed kitchen pass.
• Being Second-in-Command: Acting as Store Manager when required and supporting them across all operations.

What’s on your Seasonal Menu:

• Training & Development: Supporting the onboarding of new team members and providing ongoing coaching sessions.
• Emergency Procedures: Knowing what to do if unexpected spills happen, from first aid to store alarms.
• Customer Feedback: Gathering insights to help shape future offerings and improve our flavour profile.
• Reporting: Preparing sales reports, stock reports, and other documentation.
• Additional Duties: Taking on reasonable, ad-hoc tasks that help the store deliver exceptional service.

The Perfect Blend: What We’re Looking For

We’re looking for someone who brings a mix of warmth, professionalism, curiosity, and leadership, a person who can season a team with motivation, garnish customer experiences with charm, and handle the heat of a fast-paced retail environment.

Your Flavour Profile (Behaviours & Traits):

• Customer-Centric: You love delighting customers and crafting memorable shopping experiences.
• Great Communicator: You can talk, listen, and engage with ease.
• Sales-Savvy: You understand customer needs and serve up the right recommendations.
• Adaptable: You stay calm when the pressure is on and adjust to changing priorities.
• Team Player: You collaborate, support, and help the team succeed.
• Detail-Obsessed: You care deeply about presentation and accuracy.
• Problem-Solver: You step in quickly to resolve concerns.
• Proactive & Self-Starter: You take initiative and stay curious about products and trends.
• Dependable & Professional: You show up on time, represent the brand well, and handle responsibility with care.

Skills & Qualifications Essential Ingredients:

• Experience in retail supervision or management (premium retail a bonus).
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with retail operations, merchandising and inventory control.
• POS and retail software proficiency.
• A passion for cooking or cookware is the cherry on top.
• Ability to lift 25-29 lbs regularly.

Other Requirements:

• Must be 18+ due to key-holding, lone working and opening/closing responsibilities.
• Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.

Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavour. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity & Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.