ABOUT US
Le Café NAC, an all-day dining concept in Belgravia, is looking for an exceptional full-time Reception Manager to lead our front-of-house team. This exciting venue offers French-inspired food and drinks with global influences, all served in a relaxed and welcoming atmosphere in one of London’s most vibrant neighbourhoods.
Le Café NAC is a key part of BVC Hospitality, which operates a portfolio of innovative, globally recognised food concepts including NAC, Crème, 74 Duke, and Supernova. With a strong presence in London, Paris, and the Middle East, BVC Group is known for blending creativity with operational excellence, delivering outstanding dining experiences across multiple markets.
POSITION SUMMARY
As the Reception Manager at Le Café NAC, you will be the driving force behind our front-door operations, setting the standard for a warm, professional, and memorable guest welcome. You will lead, train, and develop the reception team, oversee the daily management of reservations and walk-ins, and strategically coordinate seating to optimise both guest experience and restaurant yield. This is the perfect role for an experienced, people-focused leader who possesses exceptional organisational skills, a strategic mindset, and a passion for delivering a flawless, elegant dining journey.
KEY RESPONSIBILITIES
Leadership & Team Management
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Lead, train, and mentor the reception and host team to deliver exceptional hospitality standards.
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Manage team schedules, daily briefings, and performance, fostering a positive and collaborative work environment.
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Act as a role model for the team, demonstrating composure, style, and professionalism at all times.
Guest Experience & VIP Handling
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Oversee the guest journey from arrival to departure, ensuring every diner feels valued and cared for.
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Act as the primary point of contact for VIPs, regular guests, and high-profile bookings, building lasting relationships.
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Expertly handle any guest feedback or escalations with grace, ensuring swift and satisfactory resolutions.
Operations & Brand Standards
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Ensure the front desk, entrance area, and cloakroom maintain an immaculate, guest-ready presentation at all times.
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Manage reception inventory, including menus, reservation books, and branded guest materials.
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Embody the Le Café NAC spirit—stylish, welcoming, and knowledgeable—and ensure the entire reception team reflects these brand values.
KEY REQUIREMENTS
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Minimum of 2–3 years of experience in a premium or high-volume hospitality environment, with at least 1 year in a Reception Manager, Head Host, or supervisory role.
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Strong leadership and team-building skills with a genuine passion for developing others.
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Advanced proficiency with restaurant reservation and yield management systems (e.g., SevenRooms, OpenTable, or similar).
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Exceptional communication and interpersonal skills, capable of liaising effectively with guests, staff, and senior management.
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Highly organised, detail-oriented, and capable of strategic thinking under pressure.
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Flexible availability, including mornings, evenings, weekends, and holidays.
WHAT WE OFFER
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Competitive salary and opportunities for career progression within a dynamic, expanding hospitality group.
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A supportive, people-first workplace that values leadership, creativity, and contribution.
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50% staff discount across all BVC Group venues, plus exclusive perks via the CODE app.
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Complimentary meals during shifts and flexible working arrangements.
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Enhanced benefits: paid holidays, maternity/paternity leave.
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Long-service recognition and team rewards.
HOW TO APPLY
Excited to lead a fresh and inspiring team? Apply now to join Le Café NAC as our Reception Manager.
Reception Manager in London employer: Le Café NAC
BVC Hospitality is an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity within the dynamic hospitality sector. As an Assistant General Manager at Le Café NAC, you will benefit from competitive salaries, performance-based bonuses, and extensive career development opportunities, all while being part of a collaborative team dedicated to delivering outstanding guest experiences in one of London's most beloved dining destinations.
