At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional guest experiences.
- Company: Join Le Café NAC, a vibrant dining concept in Belgravia.
- Benefits: Competitive salary, bonuses, employee discounts, and flexible working arrangements.
- Other info: Opportunities for professional development and recognition in a supportive environment.
- Why this job: Be part of a new opening and shape a dynamic team culture.
- Qualifications: Experience in hospitality with strong leadership and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Le Café NAC, an all‑day dining concept in Belgravia, is looking for an outstanding Floor Manager to join our leadership team. This exciting venue offers French‑inspired food and drinks with global influences, set in a relaxed and welcoming atmosphere in one of London’s most vibrant neighbourhoods.
As Floor Manager, you will be responsible for the smooth operation of front‑of‑house service, supporting the wider management team in achieving sales and profitability targets, and ensuring exceptional guest experiences. This is a hands‑on role requiring strong leadership, attention to detail, and the ability to motivate and develop a high‑performing team.
KEY RESPONSIBILITIES
- Lead daily front‑of‑house operations, maintaining high standards of service, cleanliness, and team performance.
- Monitor and maintain quality control over food, drinks, uniforms, and guest‑facing items to ensure consistency and excellence.
- Support the financial performance of the restaurant by monitoring sales, labour costs, payroll, waste, and breakages.
- Accurately record sales figures, comps, promos, voids, and timesheets to ensure smooth back‑office operations.
- Work with the management team on opening/closing duties and ensure the restaurant is guest‑ready at all times.
- Maintain clear communication across the FOH and BOH teams, contributing to a positive and collaborative work culture.
- Support HR processes including team training, appraisals, and maintaining core standards such as grooming and service steps.
- Design and deliver training sessions to upskill and inspire the FOH team.
- Assist in recruiting, onboarding, and mentoring new team members.
- Review team performance in weekly management meetings and contribute to staff development planning.
- Help develop incentive programmes and plan staff appreciation events during peak periods and holidays.
- Oversee daily maintenance checks and communicate necessary actions to relevant departments.
- Monitor health & safety and hygiene standards, reporting concerns to senior management.
KEY REQUIREMENTS
- Experience as a Floor Manager, Supervisor, or similar role in a fast‑paced, quality‑led hospitality environment.
- Strong leadership and communication skills with the ability to inspire and support a team.
- Excellent organisational skills and the ability to manage multiple priorities with a proactive mindset.
- A commitment to guest experience and a passion for hospitality.
- Good knowledge of restaurant operations, from service and scheduling to health & safety and financial reporting.
- A calm, confident, and solutions‑focused attitude during service.
WHAT WE OFFER
- Competitive salary with performance‑based bonuses.
- Opportunities for professional development within a growing hospitality group.
- A positive, supportive workplace where creativity and contribution are recognised.
- 50% employee discount across all BVC venues and exclusive benefits through CODE app.
- Complimentary meals on shift and flexible working arrangements.
- Enhanced benefits including paid holidays, company sick pay, maternity/paternity leave.
- Long‑service recognition and team rewards.
HOW TO APPLY
Excited to be part of something new and exceptional concept? Apply now to join Le Café NAC as Floor Manager.
Floor Manager employer: Le-Caf
Le Café NAC, located in the vibrant neighbourhood of Belgravia, is an exceptional employer that fosters a positive and supportive work culture, where creativity and contributions are highly valued. As part of BVC Hospitality, employees benefit from competitive salaries, performance-based bonuses, and opportunities for professional development within a growing hospitality group. With perks such as a 50% discount across all venues, complimentary meals on shift, and enhanced benefits, Le Café NAC offers a rewarding environment for those passionate about delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Le-Caf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Le-Caf
Don't be shy about reaching out to Le-Caf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Le-Caf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Le-Caf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
