At a Glance
- Tasks: Lead the front-of-house team to deliver exceptional fine dining service and enhance guest experiences.
- Company: Award-winning French restaurant known for its authentic cuisine and warm hospitality.
- Benefits: Competitive salary, performance incentives, ongoing training, and staff meals.
- Other info: Collaborative environment with career advancement opportunities.
- Why this job: Join a passionate team and create unforgettable dining experiences for guests.
- Qualifications: 3-5 years management experience in fine dining and strong hospitality knowledge.
The predicted salary is between 31500 - 38500 £ per year.
Customer Service Manager
Location
Le Bistrot Du Sommelier – Singapore
About Us
Le Bistrot Du Sommelier is an award-winning French restaurant renowned for its authentic cuisine, extensive wine selection, and warm hospitality.
We are passionate about creating memorable dining experiences through exceptional food, wine, and service.
We are looking for a dedicated and experienced Customer Service Manager to lead our front-of-house team and uphold the high standards our guests have come to expect.
Key Responsibilities
- Lead and manage the front-of-house team to deliver exceptional fine dining service.
- Oversee daily restaurant operations, ensuring smooth coordination between the dining room, bar, and kitchen.
- Manage reservation systems, seating arrangements, and guest flow to maximize efficiency and enhance the guest experience.
- Build strong relationships with guests by providing personalized and attentive service.
- Handle guest feedback and service recovery professionally, ensuring customer satisfaction at all times.
- Train, coach, and mentor service staff on hospitality standards, product knowledge, and fine dining etiquette.
- Promote wine appreciation by working closely with the sommelier team and assisting guests with wine recommendations when appropriate.
- Ensure service standards, cleanliness, and presentation consistently reflect the restaurant's premium brand.
- Prepare staff schedules, monitor performance, and maintain adequate manpower for daily operations.
- Collaborate with the management team to develop service improvements and enhance operational efficiency.
- Ensure compliance with food safety, hygiene, workplace safety, and company policies.
Requirements
- Minimum 3–5 years of management experience in a fine dining restaurant or luxury hospitality environment.
- Strong knowledge of restaurant operations and reservation management systems.
- Passion for hospitality with a genuine commitment to delivering outstanding guest experiences.
- Excellent leadership, communication, and interpersonal skills.
- Ability to remain calm and make sound decisions in a fast-paced environment.
- Professional appearance with exceptional customer service and problem-solving abilities.
- Knowledge of French cuisine and wines is an advantage.
- Experience working with reservation platforms such as Seven Rooms, Chope, or similar systems is preferred.
- Willingness to work evenings, weekends, and public holidays.
What We Offer
- Competitive salary with performance-based incentives.
- Career advancement opportunities within an established fine dining restaurant.
- Ongoing training in hospitality, wine, and service excellence.
- Staff meals and employee dining privileges.
- A collaborative, professional, and passionate working environment.
- Join Our Team
If you are passionate about fine dining, exceptional hospitality, and creating unforgettable guest experiences, we would love to hear from you.
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Customer Service Manager employer: LE BISTROT DU SOMMELIER PTE. LTD.
At Le Bistrot du Sommelier, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative kitchen environment. Our commitment to employee growth is evident through our focus on classical techniques and premium ingredients, providing you with the opportunity to refine your culinary skills while working alongside talented professionals in the heart of Singapore's vibrant dining scene.
Contact Details:
LE BISTROT DU SOMMELIER PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LE BISTROT DU SOMMELIER PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LE BISTROT DU SOMMELIER PTE. LTD.
Don't be shy about reaching out to LE BISTROT DU SOMMELIER PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LE BISTROT DU SOMMELIER PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LE BISTROT DU SOMMELIER PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
