Job Description
Job Description Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team! Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office. As the Contact Centre Team Leader, you will work 30 hours per week outside of our core Monday to Friday operating hours, helping to provide business support 24 hours a day, 7 days a week. This will include: evening, night and weekend shifts. Bank holidays are shared between the team leaders on a rota basis. This job will involve managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks. The Out of Hours service delivery is part of our National Service Branch Teams enabling 24 hour, 7 days a week support.
Out of Hours Contact Centre Team Leader Responsibilities
- Support the team to deliver a service professionally with pride.
- Overall management of the team, monitoring attendance and performance.
- Carry our regular reviews, and identify areas for training and developmentMaintain communication with customers and resolve complaintsEnsure activities are scheduled to ensure services are delivered effectivelyAttend regular meetings.
Qualifications Out of Hours Contact Centre Team Leader Requirements
Additional Information If you have previous experience working as a Contact Centre Team Leader or Contact Centre Supervisor and are looking for a Contact Centre Team Leader job Dartford ,
- Previous experience managing a team in a similar environment is essential.
- NVQ 3 in Management or equivalent is desirable.
- NVQ 3 in Customer Service or equivalent is desirable.
Benefits Include
Market Aligned Salary, paid on a monthly basisProfit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits25 days holiday, plus bank holidaysHoliday scheme to buy extra days' annual leavePension Scheme. Matched contribution/salary sacrificeSimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and moreLife Assurance SchemeLong Service award scheme, with holiday benefit
Company Benefits
- Discount Rewards Scheme.
- Includes shop discounts, hotel discounts, days out, and moreEmployee Assistance Programme.
- A workplace initiative to support and enhance well-beingEnhanced maternity and paternity provisionFree parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
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