At a Glance
- Tasks: Support and enhance financial software while mentoring junior engineers in a dynamic team.
- Company: Join LDMS, a leading fintech company with a collaborative culture and innovative projects.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and generous leave policies.
- Other info: Be part of a diverse team with excellent career growth opportunities and fun social events.
- Why this job: Make an impact in the fast-growing digital lending market and develop your tech skills.
- Qualifications: 3+ years in application support, SQL knowledge, and a passion for technology.
The predicted salary is between 35000 - 42000 £ per year.
Location: Cardiff Hybrid / Flexible Working
Salary: Up to £35,000 depending on experience plus a potential bonus up to £7,000
Stability, flexibility and the opportunity to work on greenfield projects within one of Europe’s leading financial experts.
LDMS is part of the LC Financial Holdings group, a 3 pillar organisation that has over 950 employees across Europe. We are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028.
The Role:
As a Senior Application Support Engineer you will be part of the Engineering team at LDMS assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients, mentoring less experienced colleagues and helping to embed best practice across the team. You’ll be focused on supporting our customers by responding to service tickets, understanding customer needs and issues.
Key Responsibilities:
- To be the first point of contact within the Engineering function for the Service Delivery team
- Owning the triage and root-cause analysis of complex or escalated issues
- Responding to second line support requests from our Service Desk
- Utilising the issue management system to track all user interactions and issue resolutions
- Identifying and escalating situations requiring urgent attention
- Working within a fast-paced agile development team
- Mentoring and coaching junior Application Support Engineers
- Documenting issues, root causes and resolutions in the team knowledge base
- Writing and maintaining scripts to automate repetitive support tasks and issue resolution
- Championing and embedding best practice across the support function
Requirements:
- Minimum of 3 years’ experience in an application support or software support role
- Working knowledge of Web/PC environments
- Working knowledge of issue management systems (we use Jira)
- Working knowledge of version management tools (we use Bitbucket)
- Must understand SQL (any flavour), including: Select, Insert, Update, Delete statements
- Experience with a scripting language, (our preference is Powershell)
- Proven experience investigating, diagnosing and resolving complex technical issues
- Experience mentoring or coaching less experienced colleagues
What’s important to us?
Our passion is tech, but we recognise that the people we hire and bring together are at the heart of the organisation. Our values include Teamwork, Merit, Develop, Honest, Impactful, Integrity.
Benefits:
- Discretionary bonus
- 25 days annual leave (plus bank holidays)
- Opportunity to purchase additional annual leave
- 1 day birthday leave
- 1 day charity leave
- Private health insurance
- Employee Assistance Programme (EAP)
- Season ticket loan for transport
- Eye care
- Pension (3% / 5% contribution)
- Salary sacrifice schemes (cycle to work and electric vehicle)
- Monthly socials
- Charity events
Senior Application Support Engineer in Cardiff employer: LDMS
At LDMS, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the FinTech space. Our dynamic work culture encourages professional growth through continuous learning opportunities and a commitment to leveraging cutting-edge AI technology. Located in the UK, we offer a supportive environment where your contributions directly impact our multi-country financial management solutions, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Cardiff
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at LDMS or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to LDMS.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like LDMS.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like LDMS that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Application Support Engineer in Cardiff
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at LDMS.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at LDMS and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at LDMS
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If LDMS uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
