All roles UK · High Wycombe — apprenticeship with full training
Business Administration Apprentice
Based in High Wycombe, United Kingdom
Apprenticeship pay — per contract
Comprehensive training provided
Safeagent-accredited company
LDM Properties (UK) Limited is a residential lettings and property management company providing a full range of services to landlords and tenants across London, specialising in high-end rental properties. The Business Administration Apprentice will support the lettings and property management team across a broad range of administrative, compliance and operational tasks. Comprehensive training will be provided, with hands‑on guidance in property management processes, CRM and software systems, and regulatory compliance. Continuous mentoring and professional development will ensure you build confidence and competence in all areas of responsibility.
Key Responsibilities
General Administration
- Manage incoming emails, phone calls and messages professionally
- Maintain accurate records and documentation within the CRM or property management system (e.g. Monday.com, Fixflo)
- Prepare, file and communicate correspondence, specifically around incoming utility bills for customers
- Maintain a well‑organised electronic filing system and ensure GDPR compliance
Tenancy Progression
- Assist with coordinating right-to-rent checks for tenants and occupiers
- Ensure all pre‑tenancy documents (EPC, gas safety, EICR and How to Rent guide) are provided and signed before the move‑in date
- Arrange key handovers, check‑ins and check‑outs with tenants or inventory clerks
- Liaise with utility providers, ground rent providers, service charge companies and the council to open and close accounts at the start and end of tenancy
- Produce tenancy welcome packs and ensure move‑in checklists are completed
Maintenance Coordination
- Log maintenance issues and assign to approved contractors
- Obtain quotations, issue work orders and track job completion
- Follow up on outstanding work and ensure invoices are received and processed
Landlord & Tenant Liaison
- Address tenant queries and maintenance requests in a timely and courteous manner
- Manage end‑of‑tenancy correspondence, deposit returns and deduction negotiations
Property Marketing & Viewings
- Manage viewing schedules and liaise with negotiators to confirm access arrangements
Compliance & Reporting
- Ensure compliance with the Tenant Fees Act, Right to Rent and other relevant legislation
- Maintain records of gas safety, EICR, EPC and other mandatory certifications
- Prepare reports for management on tenancy status, renewals and arrears
- Support audit and regulatory checks as required
Financial Administration
- Assist in rent collection and monitor arrears
Team Support
- Support the lettings managers with daily operational needs
- Provide cover for colleagues during holidays or absences
- Contribute to improving internal systems and workflows
- Assist with onboarding new staff members where required
Apprenticeship Terms
- Employed as an Apprentice Business Administrator under an Apprenticeship Agreement
- Paid at no less than the applicable National Minimum Wage / National Living Wage for your age and apprenticeship status
- Salary paid monthly in arrears by bank transfer, with periodic pay reviews
- Normal working hours Monday to Friday, 9:00am to 5:30pm; approved off‑the‑job training during working hours is paid working time
- 28 days' paid holiday per holiday year, inclusive of public and bank holidays
- Delivered in partnership with a college training provider, with regular reviews and assessments
- The first 6 months is a probationary period
- The apprenticeship ends on completion of the programme; continued employment is at the Employer's discretion under a new contract
- Attendance at other locations for training or client work may be required
Person Specification
- English and Maths GCSEs Grade 4/C or above, or equivalent
- Excellent customer service skills
- Efficient and organised
- A true team player
- Positive and professional attitude
- A "can-do" attitude with a problem‑solving approach
- Agile approach to getting things done
- Clear, concise, consistent and timely
- Excellent interpersonal skills
- Intermediate MS Office skills
- Excellent written and verbal communication skills
- Able to prioritise critical team tasks over individual success where necessary
Desirable
- Basic understanding of property management, lettings or customer service
- Familiarity with property management software (e.g. Monday.com, Fixflo) or Microsoft Office applications
- Awareness of housing legislation, Right to Rent checks and compliance requirementsKnowledge of the London property market
Safeagent-accredited company Comprehensive training & mentoring Supportive team environment
Business Administration Apprentice in High Wycombe employer: LDM Properties
LDM Properties provides a supportive work culture that emphasizes professional development and growth opportunities. Employees can engage with a diverse clientele and participate in cross-border partnerships, enhancing their career prospects in the real estate sector.
