At a Glance
- Tasks: Lead customer collaboration and improve supply chain efficiency with data-driven insights.
- Company: LDH La Doria, a top supplier of ambient food products in the UK.
- Benefits: Competitive salary, annual bonus, hybrid work, 33 days holiday, and great social events.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Make a real impact on customer relationships and drive continuous improvement in a dynamic environment.
- Qualifications: Experience in data analysis and strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
LDH la doria is a leading supplier of ambient food products to major UK Supermarkets. Established for over 65 years, we are the best in the business working in close relationships with all of our customers and meeting the highest of service targets.
The Customer Collaboration Lead owns the added-value Customer collaboration agenda. The role leads structured customer engagement, collaborative forecasting, demand challenge, order fulfilment strategy, range-change governance, supply planning alignment, customer workstreams, continuous improvement and escalation ownership. It converts process data into commercial and operational insight, helping LDH move from reactive process management to proactive customer collaboration with clearer assumptions, earlier risk identification and stronger shared accountability.
It supports customer collaboration but does not carry primary accountability for senior customer engagement, strategic forecast challenge, customer workstreams or continuous improvement leadership.
- Develop and maintain effective relationships at the right level to support service, forecasting, range-change and improvement activity.
- Lead forecast collaboration and demand challenge for material activity, including range changes, distribution changes, promotions, sales uplifts and material demand variances.
- Align customer forecast demand with LDH Demand Planning, Supply Chain and Commercial teams to support supply planning and order fulfilment decisions.
- Monitor and analyse ordering patterns, variances, market dynamics, contract sell-through/run-out and on-shelf availability risks.
- Own the range-change governance process and ensure material changes are reviewed early enough to support Supply Chain, production, stock holding and warehouse planning.
- Act as the primary escalation point for material customer service issues, ensuring timely resolution with internal and customer stakeholders.
- Use systems, customer activity, service reporting and demand signals to provide actionable insight to Supply Chain, Demand Planning and Commercial teams.
- Evaluate customer account data and collaborate with Customer to identify opportunities that support supply chain efficiency and maximise LDH sales opportunities.
- Identify and lead continuous improvement activity linked to service performance, availability, working capital, stock risk, waste, lead time, Ti-Hi optimisation, productivity and cost-to-serve.
- Provide direction, coaching, development support and prioritisation to the Specialist role.
Requirement to travel within the UK.
Benefits include:
- Competitive Salary
- Discretionary Annual Bonus
- Pension Scheme
- 33 days holiday (including bank holidays)
- Hybrid working arrangements
- Free Parking
- Life Assurance
- Employee Assistance Programme
- Fantastic Social Events
Locations
Teamleider Nederlands in Ipswich, Suffolk employer: LDH (La Doria) Ltd
LDH la doria is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With over 65 years of experience in the ambient food sector, employees benefit from competitive salaries, a discretionary annual bonus, and generous holiday allowances, all while enjoying a supportive culture that prioritises professional growth and development. The hybrid working arrangements and engaging social events further enhance the employee experience, making LDH a rewarding place to build a career.
