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For Companies At a Glance
- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate brand with over 200 stores worldwide.
- Benefits: Enjoy a bonus scheme, generous product discounts, and a fun work environment.
- Why this job: Be part of a passionate team, contribute fresh ideas, and indulge in chocolate daily.
- Qualifications: Experience in luxury retail, strong leadership skills, and a love for chocolate are essential.
- Other info: Flexible hours required; opportunities for personal growth and training available.
The predicted salary is between 30000 - 42000 £ per year.
High-quality fresh chocolate – that\’s what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company\’s headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect
• You support the Store Manager.
• You manage the store in the absence of the Store Manager.
• You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
• You motivate, mentor, and coach sales associates.
• You support in training and onboarding a winning team.
• You coordinate day-to-day operations.• You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
• You place weekly and seasonal orders and ensure correct stock levels.
• You schedule staff to optimise customer service and personnel cost management.
• You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
• You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you
• You have experience in a similar role in a premium or luxury retail store.
• You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
• You are entrepreneurial, hands-on and have solutions-focus mindset.
• You are ambitious and results driven.
• You have proven ability to develop and grow both a team and business.
• You are well organised, detail oriented with the ability to multi-task.
• You are able to effectively prioritise and delegate.
• You are flexible when it comes to working weekends, evenings and holidays as necessary.
• You are proficient in the use of MS Office and different POS systems.
• You have excellent written and verbal communication in English (another language is a plus but not necessary).
• You love chocolate and are passionate about fine food
What we offer you
• Bonus scheme
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations
Own it. Grow it. Make it fresh.
Sounds interesting? Then send us your application.
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Deputy Store Manager Trafford Centre employer: Läderach (Schweiz) AG
Contact Detail:
Läderach (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager Trafford Centre
✨Tip Number 1
Familiarise yourself with Läderach's product range and their unique selling points. Being knowledgeable about their fresh chocolate offerings will not only impress during your interview but also show your genuine interest in the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've motivated and developed teams in previous roles. Highlighting your hands-on approach and ability to create an engaging customer experience will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your understanding of retail KPIs and how you've used them to drive sales in past positions. Showing that you can analyse performance metrics and implement strategies for improvement will set you apart from other candidates.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to work varied hours, including weekends and holidays. This role requires a commitment to the store's success, and demonstrating your availability will be crucial.
We think you need these skills to ace Deputy Store Manager Trafford Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in premium or luxury retail. Emphasise your leadership skills and any specific achievements related to customer service and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for chocolate and fine food. Mention how your hands-on mentality and enthusiasm align with the company's values and how you can contribute to creating an outstanding customer experience.
Highlight Relevant Skills: In your application, clearly outline your understanding of retail KPIs and your experience in managing store operations. Provide examples of how you've successfully motivated teams and improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Läderach (Schweiz) AG
✨Show Your Passion for Chocolate
Make sure to express your love for chocolate and fine food during the interview. This role is all about creating an engaging customer experience, and showing genuine enthusiasm for the product will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Deputy Store Manager, you'll be expected to lead by example. Prepare examples of how you've motivated and coached teams in the past, and be ready to discuss your hands-on approach to leadership.
✨Know Your Retail KPIs
Familiarise yourself with key retail performance indicators such as conversion rates and average transaction value. Be prepared to discuss how you have used these metrics to drive sales and improve store performance in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle day-to-day operations. Think of specific situations where you've successfully managed challenges in a retail environment, especially regarding customer service and stock management.