At a Glance
- Tasks: Lead a supportive service for individuals with autism and mental health needs.
- Company: Values-driven organisation focused on making a real difference.
- Benefits: Competitive salary, career progression, ongoing training, and referral bonuses.
- Other info: Full-time role with flexible hours and excellent growth opportunities.
- Why this job: Shape a service from the ground up and impact lives positively.
- Qualifications: Experience in health and social care leadership and supporting complex needs.
The predicted salary is between 40000 - 40000 £ per year.
Location: Truro Area - TR1
Hours: Full-time, 40 hours per week (Monday–Friday, 09:00–17:30, with flexibility as required)
Contract: Permanent
Salary: £40,000 per annum
Referral Bonus: £250 Refer-a-Friend Scheme (T&Cs apply)
About the Role
We are recruiting a Service Manager to lead and develop a high-quality, person-centred support service for individuals with autism, learning disabilities, and mental health needs, including individuals who may present with complex or challenging behaviours. This role will initially manage one service, taking full operational responsibility and working closely with a dedicated team of Support Workers. As the service and local area grow, the role will expand to include responsibility for additional services, offering an excellent opportunity for career progression within a growing organisation. This is a hands‑on leadership role, combining operational management, quality assurance, and direct team support to ensure outstanding outcomes for the individuals we support.
Key Responsibilities
- Operational Management & Service Delivery
- Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support.
- Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused.
- Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity.
- Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care.
- Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times.
- Leadership & Team Management
- Provide direct line management, supervision, and appraisal to Support Workers.
- Lead, motivate, and develop the team, acting as a positive role model and senior practitioner.
- Support recruitment, induction, and ongoing training of staff.
- Identify training and development needs and ensure staff are competent and confident in their roles.
- Address performance, conduct, and capability matters promptly and professionally.
- Safeguarding, Risk & Clinical Oversight
- Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures.
- Complete and review risk assessments and behaviour support plans.
- Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge.
- Oversee medication management processes, audits, and safe practice.
- Partnership & Stakeholder Engagement
- Build and maintain strong relationships with individuals we support, their families, and advocates.
- Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals.
- Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning.
- Administrative & Business Responsibilities
- Maintain accurate and confidential records in line with GDPR requirements.
- Monitor service performance and contribute to service improvement planning.
- Support financial and resource management, including equipment, maintenance, and health & safety checks.
About You
You will be a confident, compassionate, and organised leader with experience supporting individuals with autism, learning disabilities, and/or mental health needs, including complex or challenging behaviours.
- Experience as a Service Manager, Deputy Manager, Supervisor, or Team Leader within health and social care
- Experience supporting individuals with complex needs and behaviours that challenge
- Strong leadership, communication, and organisational skills
- Sound knowledge of CQC standards and safeguarding processes
- Full UK driving licence and access to a vehicle
- Experience setting up or developing services
- Experience working in community or home-based support settings
What We Offer
- Permanent, full-time contract
- Competitive rate of pay
- Clear career progression and development pathway
- Ongoing training and professional development tailored to your individual development needs
- Paid holiday
- Free training and coaching
- £250 Refer-a-Friend bonus
Why Join Us?
This is a unique opportunity to shape and grow a service from its early stages, make a real difference to people’s lives, and progress your career within a supportive and values-driven organisation.
Service Manager in Truro employer: LDA Care Ltd
As a Bank Female Support Worker in the Egremont area, you will join a compassionate team dedicated to providing meaningful support to individuals with complex mental health needs. Our commitment to employee growth is reflected in our ongoing training and coaching opportunities, alongside competitive pay and benefits such as a refer-a-friend scheme and paid holidays. We foster a supportive work culture that values kindness, creativity, and teamwork, making it an excellent place for those looking to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Truro
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at LDA Care Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from LDA Care Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like LDA Care Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at LDA Care Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Truro
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to LDA Care Ltd:Before hitting send, make sure to tailor your application specifically to LDA Care Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at LDA Care Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
