LCP, an award-winning actuarial and analytics consultancy, is recruiting a Senior Service Desk Analyst in Edinburgh with hybrid working. You will join a front-line team blending traditional support with automation and AI-driven improvements, focusing on delivering an exceptional user experience across the firm.
In this role you will guide users, coordinate escalations, coach colleagues, and help identify root causes and opportunities for automation while staying up-to-date with technology trends
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Senior Service Desk Analyst — Human-Centered IT Support employer: LCP
LCP is an exceptional employer, offering a vibrant and inclusive work culture in Edinburgh that prioritises employee wellbeing and professional growth. With a strong focus on collaboration and innovation, our Pensions Data Services team provides meaningful opportunities to engage in high-profile projects while enjoying a comprehensive benefits package, including hybrid working, professional study support, and extensive health and wellness initiatives.
