Sales Office Administrator

The Cormar Carpet Company is an award-winning, British, family-run business and has been making carpets since 1956 at our two mills in Lancashire. We make and deliver our carpets from our distribution sites in Hemel Hempstead and Bury to over 3,000 Cormar retailers across the UK and Ireland, using our own fleet of vehicles. We have won over fifty carpet and flooring industry awards, including being voted "Best Carpet Manufacturer 2023" by readers of Interiors Monthly and award winners of F1 "Carpet Supplier of The Year" for 14 consecutive years.

As a Sales Office Administrator, you will play a key role in supporting Cormar's business-to-business sales operation. You will process customer orders accurately and efficiently, handle enquiries, and work closely with other departments to ensure excellent service delivery. This role is central to maintaining strong customer relationships, ensuring orders are fulfilled correctly, and helping the Sales Office run smoothly and effectively.

Key Responsibilities:

• Receive and process customer orders accurately using the company's web-based ordering portal.
• Handle telephone and email enquiries to and from customers and colleagues in a professional and friendly manner.
• Liaise with relevant departments to resolve delivery or order queries promptly.
• Check and verify pricing, ensuring all orders are processed in line with company standards.
• Monitor order progress and chase deliveries where required to ensure customer satisfaction.
• Maintain accurate records and update systems to reflect order and customer information.
• Support the Sales Office Team Leader and colleagues in achieving departmental KPIs and service targets.
• Identify and escalate issues to ensure quick resolution and continuous improvement.
• Provide cover and support for colleagues during absences or peak periods.
• Contribute ideas to improve systems, processes, and service delivery within the Sales Office.

Team Cormar:

• Demonstrate Cormar's values in everything you do.
• Contribute positively to team meetings and improvement initiatives.
• Take part in company projects and surveys that support employee engagement and development.
• Understand how your work contributes to departmental and organisational objectives.
• Support your Team Leader in achieving service, accuracy, and performance goals.

Ideal Skills & Qualifications:

• Excellent communication skills.
• Strong attention to detail with a commitment to accuracy.
• Proficient in Microsoft Office and other business systems.
• Organised, reliable, and able to work well under pressure.
• Positive, professional attitude with a strong focus on customer service.
• Able to work effectively as part of a team and independently when required.
• Previous experience in an administrative or customer service role (desirable).
• Knowledge of business-to-business order processing (advantageous).

Hours of work: 37.5 hours per week, Monday - Friday

Salary: £29,854.50 + Benefits: Discretionary annual bonus, 31 days holiday, including bank holidays increasing to 35 days after 5 years service, Healthcare scheme and pension (company matches employees contribution up to 10%) after 3 months service, Private medical after 12 months service.

To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Cormar Carpets within 28 days. Thank you for your interest in the role.