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- Tasks: Support sales operations by processing orders and handling customer enquiries.
- Company: Join Cormar Carpets, an award-winning British family-run business since 1956.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, healthcare, and pension scheme.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Strong communication skills and attention to detail; admin experience is a plus.
- Other info: Work in a friendly environment with opportunities for career advancement.
The Cormar Carpet Company is an award-winning, British, family-run business and has been making carpets since 1956 at our two mills in Lancashire. We make and deliver our carpets from our distribution sites in Hemel Hempstead and Bury to over 3,000 Cormar retailers across the UK and Ireland, using our own fleet of vehicles. We have won over fifty carpet and flooring industry awards, including being voted "Best Carpet Manufacturer 2023" by readers of Interiors Monthly and award winners of F1 "Carpet Supplier of The Year" for 14 consecutive years.
As a Sales Office Administrator, you will play a key role in supporting Cormar's business-to-business sales operation. You will process customer orders accurately and efficiently, handle enquiries, and work closely with other departments to ensure excellent service delivery. This role is central to maintaining strong customer relationships, ensuring orders are fulfilled correctly, and helping the Sales Office run smoothly and effectively.
Key Responsibilities:- Receive and process customer orders accurately using the company's web-based ordering portal.
- Handle telephone and email enquiries to and from customers and colleagues in a professional and friendly manner.
- Liaise with relevant departments to resolve delivery or order queries promptly.
- Check and verify pricing, ensuring all orders are processed in line with company standards.
- Monitor order progress and chase deliveries where required to ensure customer satisfaction.
- Maintain accurate records and update systems to reflect order and customer information.
- Support the Sales Office Team Leader and colleagues in achieving departmental KPIs and service targets.
- Identify and escalate issues to ensure quick resolution and continuous improvement.
- Provide cover and support for colleagues during absences or peak periods.
- Contribute ideas to improve systems, processes, and service delivery within the Sales Office.
- Demonstrate Cormar's values in everything you do.
- Contribute positively to team meetings and improvement initiatives.
- Take part in company projects and surveys that support employee engagement and development.
- Understand how your work contributes to departmental and organisational objectives.
- Support your Team Leader in achieving service, accuracy, and performance goals.
- Excellent communication skills.
- Strong attention to detail with a commitment to accuracy.
- Proficient in Microsoft Office and other business systems.
- Organised, reliable, and able to work well under pressure.
- Positive, professional attitude with a strong focus on customer service.
- Able to work effectively as part of a team and independently when required.
- Previous experience in an administrative or customer service role (desirable).
- Knowledge of business-to-business order processing (advantageous).
Hours of work: 37.5 hours per week, Monday - Friday
Salary: £29,854.50 + Benefits: Discretionary annual bonus, 31 days holiday, including bank holidays increasing to 35 days after 5 years service, Healthcare scheme and pension (company matches employees contribution up to 10%) after 3 months service, Private medical after 12 months service.
To Apply: Please press the 'Apply' button, and shortlisted candidates will be contacted by Cormar Carpets within 28 days. Thank you for your interest in the role.
Sales Office Administrator in Ramsbottom employer: LCJ
Contact Detail:
LCJ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Administrator in Ramsbottom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cormar Carpet Company. Understand their values, products, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to sales administration and customer service. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and organisational skills. Share specific examples of how you've successfully managed customer orders or resolved issues in previous roles. This will demonstrate that you’re the right fit for the Sales Office Administrator position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Office Administrator in Ramsbottom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Office Administrator role. Highlight your relevant experience, especially in customer service and administration, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Cormar. Mention specific skills that align with the job description, like your proficiency in Microsoft Office and your commitment to customer service.
Showcase Your Communication Skills: Since this role involves handling enquiries and liaising with different departments, make sure to demonstrate your excellent communication skills in your application. Use clear and professional language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people at Cormar, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at LCJ
✨Know Your Stuff
Before the interview, make sure you understand Cormar Carpet Company's history and values. Familiarise yourself with their products and services, especially how they support their B2B sales operations. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your communication skills and attention to detail during the interview. Be ready to provide examples from your previous experience where you've successfully handled customer enquiries or processed orders accurately. This will demonstrate that you have the right skills for the Sales Office Administrator position.
✨Prepare for Common Questions
Think about potential questions related to order processing and customer service. For instance, be prepared to discuss how you would handle a difficult customer or a delivery issue. Practising your responses can help you articulate your thoughts clearly and effectively during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, KPIs, or any ongoing projects at Cormar. This shows that you're not only interested in the role but also eager to contribute positively to the team and company culture.
