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For Companies At a Glance
- Tasks: Support clients with debt advice and welfare benefits to secure their housing.
- Company: Join Shelter Cymru, a passionate team dedicated to fighting housing insecurity.
- Benefits: Enjoy 29 days leave, hybrid working, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in debt advice and a passion for helping others.
- Other info: Flexible working across Wales with excellent career growth opportunities.
The predicted salary is between 22685 - 28356 £ per year.
Location: Flexible – Employees are provided with an office base but this role can be based at any of our offices across Wales.
Salary: £28,356 per annum (pro rata) – £22,685 pa
Contract: Contract until October 2026 (subject to continued funding thereafter)
Hours: 28 hrs per week
Closing date: 10am - 24 February 2026
Job Introduction
An exciting opportunity has arisen within our Housing Services team for a Senior Debt Adviser to support Shelter Cymru's Arian Project. This project aims to provide clients with vital welfare benefits and debt advice when financial worries threaten their housing security. The role will support our frontline housing staff by offering expert guidance, building their confidence in dealing with debt‑related issues, and delivering direct casework for more complex cases – helping us offer a more comprehensive and effective service to those in need.
Benefits
- 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro‑rata for part‑time staff and those joining part‑way through the year)
- 3 paid wellbeing days (pro‑rata for part‑time staff)
- Paid Carers and Compassionate leave
- 35 hour working week for full‑time equivalent employees
- Hybrid working – we are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham)
- Workplace counselling – frontline workers have access to bi‑monthly peer support and reflective practice groups, facilitated by a counsellor
- Frontline workers can also access 121 counselling sessions
- Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services
- Shelter Cymru operates a contributory pension scheme – employer contribution 4% and employee contribution 5%
- Non‑contributory group life assurance scheme (up to two times annual salary)
- Enhanced maternity, paternity, shared parental and adoption pay
- Enhanced sick pay scheme
- Contribution to Christmas party
- Access to the Blue Light Scheme
- Access to Charity worker discounts
About us
We are delighted that you are considering joining the team at Shelter Cymru. We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives. We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities. You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up. People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change. So come and join the fight for home and become part of the Shelter Cymru team!
Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website. Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under‑represented within our workforce.
Debt Advisor - Arian Project in Cardiff employer: LCJ
Contact Detail:
LCJ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor - Arian Project in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing and debt advice sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Shelter Cymru and the Arian Project. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable talking about your experience and how it relates to the role of a Debt Advisor. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates about Shelter Cymru there. So, get clicking and let’s get you that job!
We think you need these skills to ace Debt Advisor - Arian Project in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Debt Advisor role. Highlight your relevant experience in debt advice and welfare benefits, showing us how you can make a difference in our Arian Project.
Show Your Passion: We want to see your enthusiasm for helping others! Share your motivation for applying to Shelter Cymru and how you align with our mission to support those facing housing insecurity.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences that make you a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Shelter Cymru.
How to prepare for a job interview at LCJ
✨Know Your Stuff
Make sure you understand the role of a Debt Advisor and the Arian Project's goals. Familiarise yourself with common debt issues and welfare benefits that affect housing security. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Empathy
As a Debt Advisor, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've demonstrated empathy and support for clients facing financial difficulties. This will highlight your ability to connect with people and provide the necessary guidance.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges faced by the Arian Project, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's mission.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely. This will help you feel more at ease during the actual interview and allow you to present your best self.