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For Companies At a Glance
- Tasks: Lead telecom field service operations and ensure top-notch customer engagement.
- Company: Join LCC, a dynamic Tech Mahindra company focused on innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in the telecom industry while developing your leadership skills.
- Qualifications: Experience in operations management and strong communication skills.
- Other info: Opportunity to mentor and lead a team in a fast-paced setting.
The predicted salary is between 48000 - 72000 £ per year.
LCC a Tech Mahindra Company is looking for an Operations Manager – Telecom Field Services.
Position Overview
The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and local customers, and overseeing Health, Safety, and Environmental (HSE) and quality standards with the Health and Safety Manager.
Key Responsibilities
- Customer Engagement & Relationship Management: Act as the primary point of contact for customers, ensuring clear communication and alignment on project goals. Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
- Operational Oversight: Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks. Drive process optimization and implement strategies to improve efficiency and reduce downtime. Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards. Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
- Work-in-Progress (WIP) Management: Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing. Apply WIP accounting principles for proper cost and revenue allocation.
Operations Manager – Telecom Field Services (UK) in Manchester employer: LCC DEPLOYMENT SERVICES UK LIMITED
Contact Detail:
LCC DEPLOYMENT SERVICES UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Telecom Field Services (UK) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing teams and driving operational excellence, as these are key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Operations Manager position!
We think you need these skills to ace Operations Manager – Telecom Field Services (UK) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in telecom field services and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and managed customer relationships in the past.
Showcase Your Leadership Skills: Since you'll be supervising Project Managers, it's crucial to highlight your leadership experience. Talk about how you've mentored teams and ensured projects meet their goals. We love seeing strong leaders in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LCC DEPLOYMENT SERVICES UK LIMITED
✨Know Your Stuff
Make sure you understand the telecom industry and the specific challenges it faces. Brush up on key terms and concepts related to field service operations, customer engagement, and compliance with UK regulations. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
As you'll be managing Project Managers, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully led teams in the past, resolved conflicts, and driven projects to completion. Highlight your ability to mentor and support others in achieving their goals.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing escalations or optimising processes. Think of real-life examples where you've tackled similar challenges, and be ready to explain your thought process and the outcomes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to customer engagement, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
