Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead telecom field service operations and ensure top-notch customer engagement.
- Company: Join LCC, a dynamic Tech Mahindra company focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in the telecom sector while leading exciting projects.
- Qualifications: 8+ years in telecom operations with strong leadership and project management skills.
- Other info: Work in a supportive environment with a focus on health, safety, and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
LCC, a Tech Mahindra Company, is looking for an Operations Manager – Telecom Field Services.
Position Overview
The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and local customers, and overseeing Health, Safety, and Environmental (HSE) and quality standards with the Health and Safety Manager.
Key Responsibilities
- Customer Engagement & Relationship Management: Act as the primary point of contact for customers, ensuring clear communication and alignment on project goals. Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
- Operational Oversight: Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks. Drive process optimization and implement strategies to improve efficiency and reduce downtime.
- Project Management Leadership: Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards. Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
- Work-in-Progress (WIP) Management: Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing. Apply WIP accounting principles for proper cost and revenue allocation. Identify and mitigate risks that could impact timelines or profitability.
- Financial Accountability: Track all revenue streams and associated costs for field services projects. Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures. Prepare detailed financial reports for senior management and stakeholders.
- Cross-Project Efficiency & Resource Utilization: Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects. Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity. Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility. Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.
- Compliance & Applicable Practices (Telecom Field Services): Ensure adherence to local UK regulations, health and safety standards, and applicable employment laws. Demonstrate awareness and sensitivity in practices common among field service teams, fostering a respectful and inclusive work environment.
- Health, Safety & Quality Oversight: Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services. Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained. Drive continuous improvement in health, safety, and environmental performance across all projects.
- Strategic & People Management: Train and mentor staff to enhance technical skills and operational performance. Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.
Required Qualifications
- Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field.
- Minimum 8+ years of experience in telecom operations, with at least 3 years in a managerial role.
- Proven experience in project management and financial oversight.
- Strong leadership, communication, and stakeholder management skills.
- Knowledge of WIP accounting and ERP systems.
- Proficient in applying relevant UK regulations.
- Proven track record in field services projects within the UK.
- Proficiency in English is a must.
- Certifications such as PMP, ITIL, or telecom-specific credentials are highly desirable.
- UK Based, Offices in Milton Keynes and Manchester where local presence 2 days a week will be required (Flexible).
Key Performance Indicators (KPIs)
- Customer satisfaction and SLA compliance.
- On-time and on-budget project delivery.
- Accuracy of WIP reporting and financial forecasts.
- Resource utilisation efficiency across projects.
- Compliance with UK regulations and cultural alignment.
- HSE compliance and quality performance metrics.
- Reduction in operational costs and improvement in process efficiency.
Director of Service Operations and Customer Care in England employer: LCC DEPLOYMENT SERVICES UK LIMITED
Contact Detail:
LCC DEPLOYMENT SERVICES UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Operations and Customer Care in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they engage with customers. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Manager. Highlight your leadership skills and any successful projects you've managed. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Director of Service Operations and Customer Care in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director of Service Operations and Customer Care. Highlight your experience in telecom operations, project management, and customer engagement. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and managed teams in the past. We love a good story!
Showcase Your Leadership Skills: Since this role involves managing Project Managers, make sure to highlight your leadership experience. Talk about how you've mentored others and led teams to success. We’re looking for someone who can inspire and drive performance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at LCC DEPLOYMENT SERVICES UK LIMITED
✨Know Your Stuff
Make sure you brush up on your telecom knowledge and the specific operations involved in field services. Familiarise yourself with the latest industry trends, regulations, and best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Director of Service Operations, you'll be managing teams and projects. Prepare examples of how you've successfully led teams in the past, handled escalations, and driven operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Financial Accountability
Since financial oversight is key in this role, be ready to discuss your experience with budgeting, tracking revenue, and cost control measures. Bring examples of how you've optimised resource allocation and improved profitability in previous positions.
✨Emphasise Compliance and Safety
Health, Safety, and Environmental standards are crucial in telecom operations. Be prepared to talk about your experience ensuring compliance with UK regulations and how you've implemented safety programs in past roles. This will demonstrate your commitment to maintaining high standards in the workplace.
