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- Tasks: Lead telecom field service operations and ensure top-notch customer engagement.
- Company: Join LCC, a Tech Mahindra Company, known for innovation and excellence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in the telecom sector while leading dynamic projects.
- Qualifications: 8+ years in telecom operations with strong leadership and project management skills.
- Other info: Work in a supportive environment with a focus on health, safety, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
LCC, a Tech Mahindra Company, is looking for an Operations Manager – Telecom Field Services.
The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and local customers, and overseeing Health, Safety, and Environmental (HSE) and quality standards with the Health and Safety Manager.
Key Responsibilities- Customer Engagement & Relationship Management: Act as the primary point of contact for customers, ensuring clear communication and alignment on project goals. Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
- Operational Oversight: Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks. Drive process optimization and implement strategies to improve efficiency and reduce downtime.
- Project Management Leadership: Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards. Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
- Work-in-Progress (WIP) Management: Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing. Apply WIP accounting principles for proper cost and revenue allocation. Identify and mitigate risks that could impact timelines or profitability.
- Financial Accountability: Track all revenue streams and associated costs for field services projects. Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures. Prepare detailed financial reports for senior management and stakeholders.
- Cross-Project Efficiency & Resource Utilization: Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects. Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity. Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility. Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.
- Compliance & Applicable Practices (Telecom Field Services): Ensure adherence to local UK regulations, health and safety standards, and applicable employment laws. Demonstrate awareness and sensitivity in practices common among field service teams, fostering a respectful and inclusive work environment.
- Health, Safety & Quality Oversight: Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services. Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained. Drive continuous improvement in health, safety, and environmental performance across all projects.
- Strategic & People Management: Train and mentor staff to enhance technical skills and operational performance. Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.
- Bachelor’s degree in Telecommunications, Engineering, Business Administration, or related field.
- Minimum 8+ years of experience in telecom operations, with at least 3 years in a managerial role.
- Proven experience in project management and financial oversight.
- Strong leadership, communication, and stakeholder management skills.
- Knowledge of WIP accounting and ERP systems.
- Proficient in applying relevant UK regulations.
- Proven track record in field services projects within the UK.
- Proficiency in English is a must.
- Certifications such as PMP, ITIL, or telecom-specific credentials are highly desirable.
- UK Based, Offices in Milton Keynes and Manchester where local presence 2 days a week will be required (Flexible).
- Customer satisfaction and SLA compliance.
- On-time and on-budget project delivery.
- Accuracy of WIP reporting and financial forecasts.
- Resource utilisation efficiency across projects.
- Compliance with UK regulations and cultural alignment.
- HSE compliance and quality performance metrics.
- Reduction in operational costs and improvement in process efficiency.
Operations Manager – Telecom Field Services (UK) in Bolton employer: LCC DEPLOYMENT SERVICES UK LIMITED
Contact Detail:
LCC DEPLOYMENT SERVICES UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Telecom Field Services (UK) in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 3
Showcase your leadership skills! As an Operations Manager, you’ll need to demonstrate your ability to manage teams and projects effectively. Share specific examples from your past experiences where you’ve led a team to success or improved operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Operations Manager – Telecom Field Services (UK) in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in telecom operations and project management, and don’t forget to showcase your leadership skills. We want to see how you’ve driven operational excellence in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Talk about your customer engagement strategies and how you’ve managed teams effectively. Remember, we love a good story that shows your passion for the telecom industry!
Showcase Relevant Experience: When filling out your application, make sure to highlight your relevant experience in managing field services and compliance with UK regulations. We’re looking for someone who can hit the ground running, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at LCC DEPLOYMENT SERVICES UK LIMITED
✨Know Your Stuff
Make sure you brush up on your telecom knowledge and the specific operations involved in field services. Familiarise yourself with the latest industry trends, regulations, and technologies that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of Project Managers. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes. Highlight your ability to mentor and motivate others, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in telecom field services, such as managing escalations or ensuring compliance with safety standards, and prepare structured responses that demonstrate your strategic thinking.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to customer engagement, and how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
