At a Glance
- Tasks: Lead the Service Desk team and enhance IT support services for education.
- Company: Join EFI Group, a leader in innovative IT solutions.
- Benefits: Enjoy a generous benefits package and career growth opportunities.
- Other info: Full-time, on-site role in a dynamic and supportive environment.
- Why this job: Make a difference by mentoring junior staff and improving IT services.
- Qualifications: ITIL knowledge and experience with Windows, Active Directory, Azure, and Office 365.
The predicted salary is between 46300 - 52800 £ per year.
EFI Group is seeking a Senior Service Desk Technician to coordinate the Education for Industry Group’s Service Desk and mentor junior staff in London.
You will monitor support calls from receipt to closure, report on trends, and help drive improvements across IT services.
The role requires ITIL knowledge, experience with Windows 10/11, Active Directory, Azure, and Office 365, plus strong prioritisation and customer‑facing skills.
This is a full‑time, on‑site post with a generous benefits package.
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Senior IT Service Desk Lead in London employer: LCBT | Courses for Careers
At LCBT, we pride ourselves on being an excellent employer that values our staff and fosters a supportive work culture. As a College Receptionist in the heart of London, you will enjoy benefits such as funded professional qualifications, generous leave options, and a robust pension plan, all while contributing to a vibrant educational environment that prioritises student success and employee growth.
Contact Details:
LCBT | Courses for Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Desk Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LCBT | Courses for Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges LCBT | Courses for Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LCBT | Courses for Careers!
✨Direct Apply to LCBT | Courses for Careers
Let's not forget to apply directly through the LCBT | Courses for Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Service Desk Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LCBT | Courses for Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LCBT | Courses for Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LCBT | Courses for Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
