At a Glance
- Tasks: Engage with customers to provide tailored protection advice and support their financial security.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with a vibrant culture.
- Benefits: Enjoy full training, clear progression, 24 days holiday, and access to exclusive discounts.
- Other info: Be part of a supportive team that values growth and celebrates success.
- Why this job: Make a real impact by helping customers protect what matters most in their lives.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 25000 - 30000 € per year.
Looking for more than just a job? Ready to build a career where your effort directly drives your success? At L&C Mortgages, we don’t just offer opportunities, we create careers. As the UK’s leading fee‑free mortgage and protection broker (with 160+ awards to our name), we’re growing fast and investing in the next generation of Protection Advisers. With a start date of the 1st September 2026, based at our bustling Newcastle office, this is your chance to step into a structured, supported, and genuinely rewarding career. It takes focus, resilience, and hard work to succeed; if that excites you, you’ll fit right in.
Why This Role Stands Out
This isn’t just a “learn as you go and hope for the best” role. From day one, you’ll receive full training, structured coaching, and ongoing support to take you from trainee to fully qualified Protection Adviser – with the opportunity to earn well and flourish within the industry. You’ll be helping customers protect what matters most: their homes, families, and financial security, making your role both meaningful and impactful.
What You’ll Be Doing
- Speaking with customers to understand their needs and concerns and beginning the discussion on the significance of protection.
- Advising on protection products such as Life Insurance, Critical Illness Cover, and Income Protection.
- Delivering clear, tailored recommendations.
- Managing your cases with keen organisation, accuracy and attention to detail.
- Balancing customer care, compliance, and performance targets.
- Working in a fast‑paced, target‑driven environment where effort equals reward.
What We’re Looking For
- Experience in customer service or sales.
- Strong communication and listening skills.
- A genuine passion for helping people.
- Drive, ambition, and a willingness to learn.
- Keen organisation and team‑working skills.
- The resilience to work in a regulated, performance‑focused environment.
- A positive attitude and willingness to get stuck in – experience is useful but not essential.
What You’ll Get in Return
- Full in‑house training programme with a proven track record of success.
- Support to achieve your R05 qualification and become a certified expert.
- Clear progression pathways and excellent earning potential.
- 24 days holiday plus bank holidays and your birthday.
- Access to our comprehensive benefit provider Perkbox (discounts, wellbeing support & more).
- Recognition schemes such as “The Extra Mile” awards within L&C, and industry awards.
- Regular social events (company‑wide parties and more).
Important Information
Due to structured training schedules, we are unable to offer alternative start dates. Please only apply if you are available to start on 1st September 2026. We appreciate that it may be a while to wait, but we will process any successful candidates within plenty of time, nearer to the start date.
Why Join L&C
Because here, your growth matters. We are on a journey at a flying pace with no signs of slowing down, and we want you to be a part of it. You’ll be part of a supportive, high‑performing team that celebrates success, encourages development, and gives you the tools to build something long‑term. We’ll invest 110% into you and your development – all we ask for is that 110% effort in return. If you’re ready to work hard, learn fast, and grow your career in financial services, we want to hear from you.
FCA Certification Regime & Conduct Rules
We are authorised and regulated by the FCA and are classified as an Enhanced Firm under the Senior Manager’s and Certification Regime (SM&CR). The role is subject to the 6 FCA Conduct rules, and you will be expected to adhere to them at all times. Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a certified role in another financial services firm, L&C may be required to disclose this information in a Regulatory Reference request. You must act with integrity. You must act with due care, skill, and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail customers.
Commitment to Diversity and Inclusion
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is a fundamental part of our organisational culture, driving us to continuously enhance our practices so every candidate has an equal opportunity to contribute and thrive within our community.
Trainee Protection Adviser in Newcastle upon Tyne employer: L&C Mortgages
At L&C Mortgages, we pride ourselves on being more than just an employer; we are a launchpad for your career. With comprehensive training, clear progression pathways, and a vibrant work culture in our Newcastle office, we empower our employees to thrive while making a meaningful impact in the lives of our customers. Join us and experience a supportive environment that celebrates success and invests in your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Protection Adviser in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research L&C Mortgages, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for helping customers protect what matters most.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with friends or family. Get comfortable discussing protection products like Life Insurance and Income Protection so you can deliver clear, tailored recommendations.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let your drive and ambition shine through. Share your genuine passion for helping people and how you're ready to learn and grow in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the L&C family and ready to invest in your future as a Protection Adviser.
We think you need these skills to ace Trainee Protection Adviser in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in customers' lives, especially when it comes to protecting what matters most.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer service or sales. We’re looking for strong communication skills and a positive attitude, so don’t be shy about showcasing these traits!
Be Organised:Attention to detail is key! Ensure your application is well-structured and free from errors. A neat and organised application reflects the keen organisation skills we value in our team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at L&C Mortgages!
How to prepare for a job interview at L&C Mortgages
✨Know Your Stuff
Before the interview, make sure you understand the basics of protection products like Life Insurance and Income Protection. Familiarise yourself with common customer concerns and how these products can help. This will show your genuine interest in helping people and your readiness to learn.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member. Focus on listening actively and responding thoughtfully, as this will demonstrate your ability to connect with customers.
✨Demonstrate Your Passion
During the interview, share specific examples of times when you've helped others or gone the extra mile in customer service. This will highlight your genuine passion for helping people, which is something L&C Mortgages values highly.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training programme or the company culture. It shows that you're engaged and serious about the opportunity, plus it gives you a chance to assess if the role is right for you.
