At a Glance
- Tasks: Manage complex complaints and advise on risk and compliance in a supportive environment.
- Company: Reputable professional services organisation with a focus on legal advisory.
- Benefits: Hybrid working, competitive salary, and comprehensive benefits package.
- Other info: Opportunity for career development and mentoring junior team members.
- Why this job: Transition into an in-house role while staying connected to the legal sector.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
An excellent opportunity has arisen for an experienced legal professional to move into an in-house position with a well-regarded professional services organisation. This role would particularly suit a Solicitor, Legal Executive or experienced fee earner currently working in private practice who is seeking a transition away from fee-earning and into a broader advisory, risk and stakeholder-focused environment.
Working closely with senior legal professionals and leadership teams, the successful candidate will take ownership of complex complaints and client care matters, ensuring issues are managed effectively, sensitively and in accordance with regulatory requirements and best practice.
Key responsibilities will include:
- Managing and resolving complex complaints and conduct matters
- Liaising with the Legal Ombudsman on escalated cases
- Advising senior stakeholders on risk, compliance and regulatory considerations
- Supporting continuous improvement across complaints handling processes
- Producing reporting and trend analysis for senior management
- Supervising and mentoring junior team members
The organisation is seeking an individual with:
- Experience handling complaints, claims, regulatory or client care matters within a legal or professional services environment
- Strong communication and stakeholder management skills
- Excellent judgement, emotional intelligence and attention to detail
- The ability to manage sensitive and potentially challenging matters professionally and commercially
This position offers the opportunity to develop a genuine in-house career whilst remaining closely connected to the legal sector and working alongside experienced senior professionals. The role offers hybrid working with offices in Birmingham and Worcester, together with a competitive salary and comprehensive benefits package.
For a confidential discussion, please get in touch directly.
In-House Lawyer employer: LC Legal
Join a well-regarded professional services organisation that values its employees and fosters a supportive work culture. With opportunities for mentorship from senior legal professionals, this in-house role not only allows you to transition from private practice but also offers hybrid working arrangements in the vibrant cities of Birmingham and Worcester. Enjoy a competitive salary, comprehensive benefits, and the chance to grow your career in a dynamic environment focused on advisory and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land In-House Lawyer
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who are already in-house. They can provide insights and might even refer you to opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory requirements and compliance issues. Be ready to discuss how you've handled complex complaints in the past and how you can bring that experience to the in-house role.
✨Tip Number 3
Showcase your soft skills! In-house roles require strong communication and emotional intelligence. During interviews, share examples of how you've effectively managed sensitive matters and built relationships with stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We have a range of in-house positions available, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace In-House Lawyer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in handling complaints and regulatory matters, as this is key for the In-House Lawyer role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re making the switch from private practice to an in-house position. Show us your passion for advisory work and stakeholder management.
Showcase Your Communication Skills:Since strong communication is crucial for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at LC Legal
✨Know Your Legal Stuff
Make sure you brush up on your knowledge of complaints handling, regulatory requirements, and client care matters. Be ready to discuss specific cases you've managed and how you approached them, as this will show your practical experience and understanding of the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that highlight your ability to liaise with stakeholders and manage sensitive situations. Think about times when you had to explain complex legal concepts to non-legal professionals and how you made it clear and understandable.
✨Demonstrate Emotional Intelligence
This position requires excellent judgement and emotional intelligence. Be prepared to discuss how you've handled challenging matters in the past, focusing on your approach to managing emotions—both yours and those of others involved in the situation.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of cases you might handle, or how the organisation supports continuous improvement in complaints handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
