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- Tasks: Join our team to process orders, handle customer queries, and support various departments.
- Company: L & C Consulting is a friendly recruitment agency focused on permanent and temp-to-perm roles in Shropshire.
- Benefits: Enjoy a modern office environment and the chance to grow within a supportive team.
- Why this job: This role offers a chance to develop your customer service skills in a professional setting.
- Qualifications: Previous experience in a customer-focused role and strong attention to detail are essential.
- Other info: Commutable from Telford, Oswestry, and more; we value every applicant and strive for an inclusive workplace.
Customer Service Administrator – Permanent – Shrewsbury
Learn more about the general tasks related to this opportunity below, as well as required skills.
L & C Consulting are working with a Shrewsbury based concern to recruit for a new Customer Service Administrator to join their small, existing customer service team on a permanent basis. Based in modern offices, this role will suit a confident, professional applicant with a strong customer focus and an eye for detail.
Duties will include (but not be limited to):
* 1st point of contact via phone and email
* Order processing
* Update CRM
* Support other internal departments inc logistics
To be considered for this excellent opportunity within a corporate style organisation, you will have worked in a similar sales administration or office based, customer focused role previously.
You will possess a high attention to detail, be well organised, motivated, reliable and flexible in your work. You will also be able to demonstrate the ability to communicate well with all levels of customers and have a positive approach.
Monday – Friday, 40 hours pw, with holiday up to 25 (+BH) days a year with service.
The Shrewsbury based site is commutable from Telford, Oswestry, Market Drayton, Wolverhampton,
Stafford, Bridgnorth, Ironbridge etc
Alternative job titles could include: Sales Admin, Sales Support Admin, Sales Support, Sales Support Co-ordinator, Provisioning Agent, Sales Administrator Customer Service, Account Manager, Order Processor, Quotation Administrator and Sales Support etc
L & C Consulting
Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service – where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.
With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. xiskglj L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction
Customer Service Administrator employer: L&C Employment Consulting
Contact Detail:
L&C Employment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you engage more effectively during any conversations or interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires a strong customer focus, think of examples from your past experiences where you've successfully handled customer queries or resolved issues.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Be ready to share specific instances where these traits have helped you succeed in previous roles, as they are crucial for this position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support roles. Emphasise skills like attention to detail, organisation, and communication, as these are crucial for the Customer Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or processed orders in previous roles, demonstrating your ability to thrive in a similar environment.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to work with CRM systems, manage pricing changes, and collaborate with different departments, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Service Administrator role.
How to prepare for a job interview at L&C Employment Consulting
✨Showcase Your Customer Focus
During the interview, emphasise your previous experience in customer service roles. Share specific examples of how you've successfully handled customer queries and provided solutions, demonstrating your strong customer focus.
✨Highlight Attention to Detail
Since this role requires a high attention to detail, prepare to discuss instances where your meticulousness made a difference. Whether it was processing orders accurately or managing stock levels, be ready to illustrate your ability to maintain precision in your work.
✨Demonstrate Organisational Skills
Organisational skills are key for a Customer Service Administrator. Be prepared to talk about how you prioritise tasks and manage your time effectively, especially when dealing with multiple departments like Accounts and Warehouse.
✨Communicate Effectively
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your ability to communicate with various stakeholders, from customers to internal teams.
