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- Tasks: Deliver top-notch customer service and support while managing admin tasks.
- Company: Join a respected Telford organisation with a friendly atmosphere.
- Benefits: Enjoy generous holidays, pension, and the option to work from home.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous office-based admin or customer service experience is essential.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Administrator – Permanent – Telford
L & C Consulting are recruiting with a well-known and respected Telford organisation for a new Customer Service Administrator to join them on a permanent basis. The company are ideally looking for someone available at short notice but are happy to wait for the right person to serve notice in their current role. The role allows for up to 2 days a week to be worked from home and with the other 3 days in their offices.
Duties will include (but not be limited to):
- Provide reactive and proactive customer service
- Provide admin and collateral support to external staff
- Support customers / visitors as they come on site
- Issue correspondence and technical information
- Process orders
- Diary Management
- Update CRM
- Reporting
To be considered for this excellent opportunity in Telford, applicants MUST have previous, office-based Administration or Customer Service experience, ideally within a regulated industry. You’ll be well organised, IT literate and have good communication and customer service skills.
Hours of work are Monday – Friday, 08:30 – 17:00. It also comes with a generous holiday and pension as well as opportunities to progress for the right person. The site is accessible on public transport from most parts of Telford, though it is also accessible from Shrewsbury, Wolverhampton, Shifnal, Ironbridge, Newport and Telford.
Applicants must be eligible to work in the UK full time without restriction.
Customer Support Administrator in Telford employer: L&C Employment Consulting
Contact Detail:
L&C Employment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Telford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a technical issue. Being prepared will boost your confidence and show off your skills during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can help you stand out in your application.
✨Tip Number 4
Apply through our website for the best chance! We make it easy for you to showcase your skills and experience directly to employers. Plus, it shows you're serious about landing that Customer Support Administrator role!
We think you need these skills to ace Customer Support Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Administrator role. Highlight your previous experience in customer service and administration, especially if it’s in a regulated industry. We want to see how your skills match what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Be sure to mention your organisational skills and IT literacy, as these are key for us at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and friendly – just like how we like to communicate with our users!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at L&C Employment Consulting
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've excelled in providing support. Think of situations where you resolved issues or went above and beyond for a customer. Be ready to discuss these during the interview.
✨Be Organised and IT Savvy
As a Customer Support Administrator, being organised is key. Bring along any relevant documents, like your CV and references, and be prepared to discuss how you manage your time and tasks. Also, brush up on any CRM systems you’ve used before, as this could come up in conversation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. You might ask about team dynamics, training opportunities, or what a typical day looks like in the office.
