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- Tasks: Provide top-notch customer service and admin support while managing orders and communications.
- Company: Join a respected Telford organisation with a supportive work culture.
- Benefits: Enjoy flexible working, generous holiday, pension, and career progression opportunities.
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Previous office-based admin or customer service experience is essential.
- Other info: Accessible location with great transport links from surrounding areas.
The predicted salary is between 30000 - 42000 £ per year.
L & C Consulting are recruiting with a well-known and respected Telford organisation for a new Customer Service Administrator to join them on a permanent basis. The company are ideally looking for someone available at short notice but are happy to wait for the right person to serve notice in their current role.
The role allows for up to 2 days a week to be worked from home and with the other 3 days in their offices. Duties will include (but not be limited to):
- Provide reactive and proactive customer service
- Provide admin and collateral support to external staff
- Support customers / visitors as they come on site
- Issue correspondence and technical information
- Process orders
- Diary Management
- Update CRM
- Reporting
To be considered for this excellent opportunity in Telford, applicants must have previous, office-based Administration or Customer Service experience, ideally within a regulated industry. You’ll be well organised, IT literate and have good communication and customer service skills.
Hours of work are Monday – Friday, 08:30 – 17:00. It also comes with a generous holiday and pension as well as opportunities to progress for the right person. The site is accessible on public transport from most parts of Telford, though it is also accessible from Shrewsbury, Wolverhampton, Shifnal, Ironbridge, Newport and Telford.
Applicants must be eligible to work in the UK full time without restriction.
Customer Support Administrator in Shrewsbury employer: L&C Employment Consulting
Contact Detail:
L&C Employment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Shrewsbury
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a technical issue. Being prepared will boost your confidence and show off your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Support Administrator in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Administrator role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at L&C Employment Consulting
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Make sure to highlight your previous experience in customer service or administration. Prepare specific examples of how you've handled customer queries or managed administrative tasks in the past. This will demonstrate your capability and fit for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about finding the right fit for both you and the company.
✨Practice Good Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
