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- Tasks: Support customers via phone and email, process orders, and manage CRM updates.
- Company: Join L & C Consulting, a friendly recruitment agency dedicated to connecting talent with opportunity.
- Benefits: Enjoy a permanent role with full-time hours in a supportive work environment.
- Why this job: Be part of a growing company where your skills make a real impact on customer satisfaction.
- Qualifications: Previous experience in customer support or sales administration is essential; strong communication skills required.
- Other info: Commutable from various locations in South Shropshire; flexible and professional approach needed.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Co-ordinator – Permanent – South Shropshire
L & C Consulting are working with a successful, growing organisation near Bridgnorth for a new Customer Support Co-ordinator to join them on a permanent basis. This role will suit a professional, positive and experienced Sales Support Administrator / Customer Support Administrator who is looking for a challenging but rewarding role in a successful business.
Duties will include (but not be limited to):
- Supporting customers with queries (phone & email)
- Create Quotes & Process sales orders
- Arrange despatch of samples and product deliveries
- Take payments
- Update CRM
- Ad hoc admin duties as required
To be considered for this excellent opportunity, you MUST have worked in similar roles – ideally within engineering / technical manufacturing / environment and have a professional & flexible approach to your work as well as excellent communication skills.
Monday to Friday, full time hours. The South Shropshire based site is commutable from Telford, Bridgnorth, Ludlow, Shrewsbury, Wolverhampton, Much Wenlock, Ironbridge etc.
Applicants must be eligible to work in the UK full time without restriction.
Customer Service Administrator employer: L&C Employment Consulting
Contact Detail:
L&C Employment Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your CRM skills. Since updating the CRM is a key part of the job, being able to discuss your experience with similar systems or your ability to learn new software quickly can set you apart from other candidates.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle common customer service situations, such as dealing with complaints or processing orders, and be ready to share your approach during interviews.
✨Tip Number 4
Network with professionals in the engineering or technical manufacturing sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've supported customers, processed orders, or managed CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and professional approach. Mention specific examples of how you've successfully handled customer queries or administrative tasks in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and flexibility. Mention any experience in engineering or technical environments, as this is preferred.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at L&C Employment Consulting
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your ability to handle queries effectively, both verbally and in writing. Practice answering common customer service scenarios to show your proficiency.
✨Familiarise Yourself with CRM Systems
Since updating the CRM is part of the role, make sure you understand how these systems work. If you have experience with specific CRM software, mention it during the interview. If not, express your willingness to learn quickly.
✨Prepare for Technical Questions
Given the engineering and technical manufacturing context, brush up on relevant terminology and concepts. Be ready to discuss how your previous experience relates to the technical aspects of the role, as this will show your understanding of the industry.
✨Demonstrate Flexibility and Professionalism
The job requires a flexible approach, so be ready to discuss times when you've adapted to changing circumstances or taken on additional responsibilities. Highlighting your professionalism will reassure the interviewer that you can handle the demands of the role.
