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- Tasks: Support residents through tenancy changes and manage cases of anti-social behaviour.
- Company: Join a diverse council committed to equality and community support.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on community well-being.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in face-to-face roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Tenancy Officer to join the Tenancy Management Service and deliver an efficient tenancy management service to residents.
Responsibilities
- Work with residents experiencing a change in their circumstances to ensure they receive necessary support.
- Respond to and manage a course of action when a breach of tenancy has occurred.
- Maintain expertise on legislation and current good practice relating to tenancy and lease management.
- Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures.
- Lead on cases of anti‑social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding.
- Support tenancy fraud initiatives and ensure empty homes are brought back into use as quickly as possible.
Qualifications and Requirements
- Experience of working with residents and members of the public face‑to‑face.
- Able to negotiate stairs.
- Satisfactory employment references and CIFAS identity checks; satisfactory declaration of interest; satisfactory DBS check.
- Fluent spoken English, with confidence and accuracy sufficient for effective performance of the role.
Equal Opportunity Employer
Waltham Forest is a diverse borough where diversity is valued. The Council is committed to meeting its 4 equality objectives. The Council is also committed to ensuring equality of opportunity and against all forms of discrimination.
Locations: Walthamstow, Greater London, United Kingdom
Tenancy Officer in Walthamstow employer: LBWF
Contact Detail:
LBWF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on a Tenancy Officer role.
✨Tip Number 2
Prepare for those interviews! Research common questions for tenancy management roles and practice your responses. We recommend using the STAR method to showcase your experience effectively.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with residents and your understanding of tenancy legislation. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for Tenancy Officer positions. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Tenancy Officer in Walthamstow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with residents and tenancy management. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since you'll be working face-to-face with residents, it's crucial to demonstrate your communication abilities. Use clear and confident language in your application to reflect this.
Highlight Relevant Experience: If you've dealt with issues like anti-social behaviour or tenancy fraud before, make sure to mention it! We love seeing candidates who have hands-on experience in these areas.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at LBWF
✨Know Your Legislation
Make sure you brush up on the latest tenancy and lease management laws. Being able to discuss current legislation confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your People Skills
As a Tenancy Officer, you'll be working closely with residents. Prepare examples of how you've successfully managed face-to-face interactions in the past, especially in challenging situations. This will demonstrate your ability to handle sensitive issues with empathy and professionalism.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like anti-social behaviour or tenancy fraud. Think through potential scenarios and outline your approach, focusing on your problem-solving skills and adherence to policies.
✨Highlight Your Organisational Skills
Managing a caseload effectively is key in this role. Be ready to discuss how you prioritise tasks and manage your time. Sharing examples of how you've kept track of multiple cases will illustrate your ability to maintain a professional standard.