At a Glance
- Tasks: Lead quality assurance and contract management for adult social care services.
- Company: Waltham Forest Council, committed to diversity and community wellbeing.
- Benefits: Flexible working options, professional development, and a supportive work environment.
- Other info: Join a diverse team dedicated to promoting equality and community support.
- Why this job: Make a real difference in people's lives by ensuring high-quality care services.
- Qualifications: Experience in contract management and adult social care commissioning required.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to join our Strategic Commissioning function as a Quality & Contracts Manager (1fte Live Well and 1fte Age Well portfolios), playing a key role in ensuring high quality, safe and effective adult social care services are in place for our residents.
In this pivotal role, you will lead on the management, monitoring and continuous improvement of quality and contractual performance across commissioned services, ensuring providers deliver person centred care that promotes independence, wellbeing and positive outcomes. Central to this is our Mission Waltham Forest ambition, embedding strengths based approaches, prevention and enabling residents to live independently for as long as possible.
You will take strategic responsibility for market oversight, contract management and quality assurance, working closely with providers, operational teams, partners and regulators to drive high standards and address risk proactively. You will lead a team of quality, contracts and supplier relationship staff, ensuring robust frameworks are in place to monitor performance, support improvement and secure value for money across commissioned spend.
Working in a fast paced and complex environment, you will use data, insight and strong professional judgement to identify trends, manage risk and deliver targeted interventions that improve outcomes and strengthen the local care market. You will also play a key role in building strong relationships with providers, supporting innovation, managing performance and ensuring services remain sustainable, compliant and responsive to local need.
We are looking for a knowledgeable and driven professional with strong experience in contract management, quality assurance and adult social care commissioning.
Key Responsibilities- Lead quality assurance and contract management across adult social care services
- Monitor provider performance, ensuring safe, high-quality and compliant services
- Manage provider relationships, driving improvement and resolving issues
- Use performance data to identify risks, trends and opportunities for improvement
- Lead and develop a team of quality and contracts staff
- Support commissioning activity, market development and service improvement
- Significant experience in commissioning, contract management, or quality assurance in adult social care
- Strong knowledge of legislation, safeguarding, and regulatory standards (e.g. CQC, Care Act)
- Experience of managing provider performance and working with external partners
- Proven ability to analyse data and manage risk in complex services
- Strong leadership, communication and stakeholder engagement skills
- Degree level (or equivalent) with relevant professional qualification
Terms and conditions include satisfactory employment references and CIFAS identity checks; satisfactory declaration of interest; this role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults; satisfactory DBS check; as a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels
- Providing fair, appropriate, accessible and excellent services to all.
Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.
Quality & Contracts Manager - Age Well in Walthamstow employer: LBWF
Waltham Forest Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment that reflects the rich communities we serve. As a leader in adult social care, we offer our employees meaningful opportunities for professional growth and development, alongside a commitment to work-life balance through flexible working arrangements. Join us in making a positive impact on the lives of residents while enjoying a supportive culture that values equality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Contracts Manager - Age Well in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to your connections in the adult social care sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to quality assurance and contract management. Tailor your responses to show how your experience aligns with their mission of promoting independence and wellbeing.
✨Tip Number 3
Showcase your data analysis skills! Be ready to discuss how you've used data to drive improvements in previous roles. Highlight specific examples where your insights led to better outcomes in service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality & Contracts Manager - Age Well in Walthamstow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in contract management and quality assurance. We want to see how your skills align with our mission of delivering high-quality adult social care services.
Showcase Your Data Skills:Since this role involves using data to identify trends and manage risks, be sure to include examples of how you've successfully used data analysis in your previous roles. We love seeing candidates who can back up their claims with solid evidence!
Highlight Your Leadership Experience:As a Quality & Contracts Manager, you'll be leading a team, so don’t forget to mention your leadership experience. Share specific instances where you’ve motivated a team or driven improvements in service delivery.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at LBWF
✨Know Your Stuff
Make sure you brush up on your knowledge of adult social care legislation, safeguarding, and regulatory standards like CQC and the Care Act. Being able to discuss these confidently will show that you're serious about the role and understand the landscape you'll be working in.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed contracts or improved quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Data is Your Friend
Since this role involves using data to identify trends and manage risks, be ready to discuss how you've used data analysis in previous positions. Bring examples of how your insights led to improvements in service delivery or performance management.
✨Build Relationships
Emphasise your ability to build strong relationships with providers and stakeholders. Think of examples where you've successfully navigated challenges or driven improvements through collaboration, as this will highlight your interpersonal skills and leadership qualities.
