At a Glance
- Tasks: Ensure our estates are clean and safe while building strong community relationships.
- Company: Join the vibrant London Borough of Waltham Forest, a hub of culture and creativity.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for personal growth.
- Other info: Flexible working options available to support your lifestyle.
- Why this job: Make a real difference in your community and enhance residents' living experiences.
- Qualifications: Experience in housing or estate management and good IT skills required.
The predicted salary is between 30000 - 40000 € per year.
Organisation: London Borough of Waltham Forest
Contract Type: Full-time/Permanent
Working hours per week: 36
Application Deadline: 29/05/2026
Proposed Interview Date(s): TBC
Reference: 2046
About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
The role of a Place Officer is crucial for customer satisfaction – by looking after our estates and communal areas, we can create communities that people are proud to live in. The role is a blend of completing inspections and managing action plans to provide the highest quality service for our tenants.
The Place Officer is part of a team of trained professionals to provide an effective and customer focused estate safety and improvement service. They support and assist residents to comply with the terms of their tenancy and lease agreement, building strong customer relations to increase satisfaction with their home and local environment. They will also aid in the development of customers being active members of their community.
This is achieved by delivering high levels of customer satisfaction to council tenants and leaseholders for the managed services, building safe communities with proactive and consistent service delivery. We do this by ensuring our blocks, estates, car parks, garages and parks are reaching the standard set by Waltham Forest in terms of the standard of cleaning and ground maintenance, as well as ensuring the area has no health and safety or fire safety issues by raising the necessary repairs.
The successful candidate will be responsible for building strong relationships with our residents and partners delivering a full range of support to ensure our estates are clean and safe for our residents, as well as identifying opportunities to improve estates and the provision of services. The Place Officer is to be out on-site the majority of their time conducting inspections, processing inspection data and providing a reactive response to communal area matters as they arise.
- Provide effective, responsive and visible frontline service for communal area matters relating to a designated area
- Complete site visits and inspections of estates, blocks, car parks, garages and open spaces.
- Collaborative and solution-based working with service areas for estate management issues
- Complete, update and review Action Plans for each block/estate regularly
- Ensure monthly KPIs are met to ensure performance targets are achieved
- Respond to Fire Risk Assessment actions.
- Ensure correspondence and interactions with residents are documented and recorded on the relevant systems, within the designated timeframe
- Proactive approach to identifying opportunities to improve our blocks/estates.
Qualifications and Requirements:
- Experience in Housing, ideally Estate Management
- Ability to lone work in the community
- Proficient user of IT - including good working knowledge Microsoft 365 applications
- Must be able to travel to different locations within the Borough
- Physical requirement – Manage walking and stairs daily as part of inspections and site visits
- Occasional attendance at evening meetings
Terms and conditions:
- Satisfactory employment references and CIFAS identity checks;
- Satisfactory declaration of interest;
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.
How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
Place Officer in Walthamstow employer: LBWF
The London Borough of Waltham Forest is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Good Work Standard employer, we are committed to creating an inclusive environment where diversity is celebrated, and staff can thrive in their roles while making a meaningful impact on the community. With opportunities for flexible working arrangements and a focus on skill development, joining our team as a Place Officer means being part of a forward-thinking council dedicated to enhancing the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Place Officer in Walthamstow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Waltham Forest. Understanding their values and community focus will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in housing and estate management clearly, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! As a Place Officer, building strong relationships is key. Think of examples from your past where you've successfully engaged with residents or resolved issues. Bring these stories to the table during your interview!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Place Officer in Walthamstow
Some tips for your application 🫡
Show Us Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating vibrant communities and making a difference in residents' lives.
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight your relevant skills and experiences. We’re looking for specific examples that demonstrate your ability to manage estates and build strong relationships with residents.
Keep It Clear and Concise:While we love detail, clarity is key! Make your application easy to read by using clear language and breaking up text into manageable sections. This helps us quickly see why you’d be a great fit for the Place Officer role.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at LBWF
✨Know Your Community
Before the interview, take some time to research Waltham Forest and its communities. Understand the unique challenges and opportunities within the borough. This will help you demonstrate your commitment to improving residents' lives and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Place Officer, building strong relationships with residents is key. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlight your ability to communicate effectively and empathetically with diverse groups.
✨Be Ready for Practical Scenarios
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to estate management, inspections, or community engagement. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in Microsoft 365 applications, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you've used technology to enhance service delivery or improve efficiency in your previous roles.
