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- Tasks: Manage customer queries online and deliver top-notch service across platforms like eBay and Amazon.
- Company: Leading builders merchant in Swansea with a focus on customer experience.
- Benefits: Competitive salary, profit share bonus, staff discounts, and training opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in online sales support and excellent communication skills.
- Other info: Full-time role with a commitment of 38.75 hours per week, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
A leading builders merchant based in Swansea is seeking an experienced Online Sales Customer Support Advisor. The role involves managing customer queries across various online platforms such as eBay and Amazon and ensuring high-level customer service.
The successful candidate will receive competitive benefits, including a profit share bonus scheme, staff discounts, and training opportunities. This full-time position requires a commitment of approximately 38.75 hours weekly, Monday to Friday.
Online Sales Support Specialist – Customer Experience in Swansea employer: LBS Builders Merchants
Contact Detail:
LBS Builders Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Support Specialist – Customer Experience in Swansea
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you'd handle customer queries and provide excellent service, as this is key for the Online Sales Support Specialist role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Online Sales Support Specialist – Customer Experience in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in online sales and customer support. We want to see how you've handled queries on platforms like eBay and Amazon, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Online Sales Support Specialist role. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: Since this role involves managing customer queries, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LBS Builders Merchants
✨Know Your Platforms
Familiarise yourself with eBay and Amazon, as these are key platforms for the role. Understand their customer service protocols and common issues customers face. This will show your potential employer that you’re proactive and ready to tackle customer queries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight how you resolved issues and ensured customer satisfaction. This will demonstrate your ability to handle queries effectively in a fast-paced online environment.
✨Research the Company
Dig into the builders merchant’s background, values, and what sets them apart in the market. Knowing their mission and how they operate will help you align your answers with their expectations and show genuine interest in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their training opportunities or how they measure success in customer support. It shows you’re engaged and thinking about your future with the company.