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- Tasks: Help customers with queries via phone, email, and online platforms.
- Company: Join UK Build Supplies, a growing part of the LBS Group.
- Benefits: Enjoy profit share bonuses, discounts, and career progression opportunities.
- Why this job: Be the voice of our brand and make a difference in customer experiences.
- Qualifications: Experience in online customer service and excellent communication skills.
- Other info: Work in a dynamic environment with a supportive team.
The predicted salary is between 20000 - 30000 £ per year.
UK Build Supplies is part of the LBS Group targeting sales from DIY and trade markets outside of the current LBS Builders Merchants branch network. Due to increased demand in our sector we are looking to expand our team and require a professional and experienced Online Sales Customer Support Advisor to help manage our customer experience. The successful candidate will have an ability to multitask and have proven record in delivering excellent customer service levels across online sales channels. Priority is to ensure all customer contact is dealt with in a timely manner and to maintain our current top rated seller levels.
Main Responsibilities:
- Solve customer queries and complaints via telephone, email and marketplace resolution centres.
- Resolve any PayPal, eBay, Amazon and chargeback cases if they arise.
- Assist with ongoing development and implementation of internal CRM systems.
- Work closely with suppliers and couriers to query late deliveries or damages, raising claims where required.
- Enter third party courier collections and re-deliveries when issues arise.
- Handle customer returns, damages and refund accordingly on sales channels and the company sales software.
- Liaise with suppliers on quality or warranty issues.
- Communicate with customers about their orders, including any delays or changes in delivery timescales.
- Pinpoint and escalate any issues for concern and highlight any patterns in customer experience.
- Assist with placement of orders and any other activities determined to be reasonable for the role.
Requirements:
- Previous experience within a busy online customer service role.
- Experience of working quickly and accurately across Magento, Amazon / eBay platforms is an advantage.
- Excellent communication skills; both written and verbal, with an assertively confident telephone manner.
- Impeccable time keeping with ability to organise and prioritise when faced with multiple requests.
- Solution driven, able to adapt service approach to tailor to the customers' needs.
- A high level of initiative, drive and ownership.
What we offer:
- Profit Share Bonus Scheme
- Online discount portal including money off retail brands and holidays
- Employee Care Helpline and access to a digital GP
- Staff discount scheme
- Death in Service benefit
- Formal training and career progression opportunities
Hours of work: An average of 38.75 hours per week, Monday to Friday between 8.00am - 4.30pm.
Salary: NMW
Online Customer Support Advisor in Swansea employer: LBS Builders Merchants
Contact Detail:
LBS Builders Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Advisor in Swansea
✨Tip Number 1
Get to know the company inside out! Research UK Build Supplies and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your multitasking abilities! During interviews or assessments, highlight examples where you've successfully juggled multiple tasks. This is key for the Online Customer Support Advisor role, so let them know you can handle it!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're keen and ready to jump into the action. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Online Customer Support Advisor in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in online customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love a confident tone, so let your personality shine through while keeping it professional!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle customer queries effectively. Share specific examples of how you've resolved issues in the past, especially in busy online environments. This will show us you’re solution-driven!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at LBS Builders Merchants
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to share examples from your past experiences where you successfully resolved customer queries or complaints, especially in an online setting. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Platforms
Since the role involves working with platforms like Magento, eBay, and Amazon, it’s a good idea to familiarise yourself with these systems. If you have experience using them, be prepared to discuss specific situations where you navigated challenges or improved processes.
✨Demonstrate Your Multitasking Skills
The job requires multitasking, so think of examples where you successfully managed multiple tasks at once. During the interview, you might be asked how you prioritise your workload, so have a strategy in mind that showcases your organisational skills.
✨Show Your Problem-Solving Mindset
Be ready to discuss how you approach problem-solving. Think of a time when you faced a challenging customer issue and how you resolved it. Highlight your solution-driven attitude and adaptability, as these traits are crucial for the role.