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- Tasks: Support daily operations, deliver outstanding customer service, and manage stock efficiently.
- Company: Join a dynamic team at DG Heath Timber Products in Pontarddulais.
- Benefits: Enjoy profit share bonuses, discounts, and career progression opportunities.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Proactive attitude, attention to detail, and teamwork skills required.
- Other info: Flexible hours with opportunities for training and development.
The predicted salary is between 20000 - 24000 £ per year.
We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You'll Be Doing:
As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. You will support customers, manage stock, assist with deliveries, and help maintain high operational and safety standards across the site.
Key Responsibilities will include:
- Greet and acknowledge customers promptly
- Serve customers efficiently both face-to-face and over the telephone
- Resolve customer queries effectively
- Assist customers with loading purchases where appropriate
- Accurately pick materials for deliveries, collections, and stock transfers
- Identify and report faulty or damaged goods
- Assist drivers with loading company vehicles
- Check materials for quality and quantity
- Operate fork trucks safely (where trained and certified)
- Support stock accuracy and inventory management
- Assist with weekly and annual stock takes
- Support merchandising and store layout changes
- Promote and sell products to maximise margins and profitability
- Process sales and credit transactions accurately
- Take responsibility for cash and account transactions
- Forward sales leads to relevant team members
What We're Looking For:
- A proactive, team-oriented approach
- Good attention to detail and accuracy
- Ability to work in a physically active role
- Forklift certification (desirable but not essential)
- A reliable and flexible attitude
What we offer:
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 5.00pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: NMW
If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.
Branch Assistant in Pontarddulais employer: LBS Builders Merchants
Contact Detail:
LBS Builders Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Pontarddulais
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on DG Heath Timber Products. Understand their values, products, and what makes them tick. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Branch Assistant, you'll be interacting with customers all day. Think of some common scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you take the opportunity seriously and are ready to represent the branch well.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Branch Assistant in Pontarddulais
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can greet and assist customers effectively, just like we do at StudySmarter!
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, mention specific examples where you've demonstrated accuracy, whether it's in stock management or processing transactions.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and responsibilities mentioned in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LBS Builders Merchants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Branch Assistant. Familiarise yourself with tasks like customer service, stock management, and safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've successfully resolved customer queries or provided exceptional service. This will show that you can handle the fast-paced environment effectively.
✨Be Ready for Practical Questions
Expect questions that assess your ability to manage stock and assist with deliveries. Think about how you would handle specific scenarios, such as dealing with faulty goods or assisting customers with loading purchases. Practising these responses will give you confidence.
✨Demonstrate Team Spirit
This position requires a proactive, team-oriented approach. Be prepared to discuss how you work well in a team and support your colleagues. Share examples of how you've contributed to a positive team environment in previous roles.