Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and respond to customer challenges on parking issues.
- Company: Local government authority in London with a focus on community service.
- Benefits: Flexible working options and comprehensive training for your development.
- Why this job: Make a difference in your community while honing your investigative skills.
- Qualifications: Detail-oriented with strong communication and customer service skills.
- Other info: Rewarding role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in London seeks a Process Officer to investigate and respond to customer challenges on parking. You will manage enquiries related to Penalty Charge Notices (PCNs) while demonstrating excellent investigative and communication skills.
This position offers flexible working options and a comprehensive training program to support your development. If you are detail-oriented with a passion for customer service, consider applying for this rewarding role.
Parking Appeals & Enquiries Specialist in London employer: LBC ORC
Contact Detail:
LBC ORC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals & Enquiries Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those already working as Process Officers. A friendly chat can give us insights into the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your investigative skills. Think of examples where you've successfully resolved customer challenges, especially related to parking or similar situations. We want to show them we’re detail-oriented!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our customer service passion and investigative prowess right from the start.
We think you need these skills to ace Parking Appeals & Enquiries Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Parking Appeals & Enquiries Specialist role. Highlight your investigative skills and any relevant experience with customer service, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since this role involves responding to customer challenges, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle enquiries related to Penalty Charge Notices (PCNs).
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This not only shows your professionalism but also aligns with the meticulous nature of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with flexible working options and comprehensive training.
How to prepare for a job interview at LBC ORC
✨Know Your Stuff
Make sure you understand the ins and outs of Penalty Charge Notices (PCNs) and the appeals process. Brush up on local parking regulations and any recent changes in policies. This will show that you're not just interested in the role, but that you’re also knowledgeable about the specifics.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare to demonstrate your communication skills. Think of examples where you've effectively resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Detail-Oriented
As a Process Officer, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in resolving an issue or improving a process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme and how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
