Income Officer - Sheltered Housing

Salary: £42,221 - £47,940

Grade: Level 3 Zone 2

Location: 5 Pancras Square N1C 4AG

Contract Type: Permanent

Hours: Full Time (36 hours)

Closing Date: Sunday 8 February 2026 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing

As an Income Officer, you will provide a person‑centred housing income collection service that supports residents across the borough to sustain their tenancies and maintain financial stability. You will take a proactive approach to managing rent accounts, stepping in early to prevent arrears, offering practical guidance, and responding sensitively to individual needs. This role combines supportive work with firm income recovery, from helping tenants maximise their income and resolve issues at an early stage, to managing complex cases that may require legal action, court attendance or enforcement. Using sound judgement, strong communication skills and a solid understanding of welfare benefits, housing policy and income‑management processes, you will balance empathy with accountability ensuring rent is collected efficiently while promoting positive outcomes for residents. This is a rewarding, fast‑paced role where you will make a meaningful difference to tenants’ lives and contribute to the overall financial resilience of Camden’s housing services. This post is exempt from the Rehabilitation of Offences Act and will require an Enhanced DBS.

All About You

We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work, and who is passionate about delivering services in a relational, resident‑focused way. You care deeply about housing equality and believe everyone deserves a safe, warm home and a sense of belonging in their community. You take a proactive approach, stepping in early to support residents, preventing issues before they escalate, and creating positive change rather than waiting for it. You keep services accessible, approachable and transparent, always going the extra mile to meet diverse needs and connecting residents to the right support. Your approach is caring and person‑centred; you listen, understand and act with residents’ wellbeing in mind. Collaboration is at the heart of how you work; you value the insight residents bring and ensure their voices shape the services they receive. You will bring a good understanding of welfare benefits, strong communication and safeguarding awareness, confidence with digital tools, and the ability to work across teams to deliver inclusive, efficient and financially responsible housing services.

How To Apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.