Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Council Tax services, assist customers, and handle complex cases with professionalism.
- Company: Camden Council, committed to social change and community engagement.
- Benefits: Generous annual leave, flexible working, career development, and wellbeing support.
- Why this job: Join a team making a real difference in the community while developing your skills.
- Qualifications: Two years of Council Tax experience and strong communication skills required.
- Other info: Inclusive workplace welcoming diverse applicants and offering barrier-free recruitment.
The predicted salary is between 30938 - 46808 £ per year.
Salary: £38,923
Grade: Level 3, Zone 1
Location: 5 Pancras Square, London, N1C 4AG
Contract type: Permanent
Hours per week: 36
Closing date: Wednesday 11th February 2026; 23:55
Previous applicants need not apply this time.
Camden is listening to everyone, including you. We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
The role:
We are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates. Dealing directly with the public, you will be able to answer correspondence accurately and liaise with tax payers on the telephone. Correspondence will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.
You will be required to take responsibility for complex cases that involve sending a comprehensive written response to our residents including complaints and appeals. Telephone calls will be supporting customers with Council Tax arrears at the latter stages of recovery including those at Enforcement Agent stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered. Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries.
Key Requirements:
- Minimum two years working experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it.
- Excellent IT and communication skills.
- Ability to act professionally and communicate patiently but effectively with those in difficulty.
- Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands.
- This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
- IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment.
- An understanding of and experience of compliance with data protection/sharing and audit/financial standards.
- Excellent analytical, literacy, and written communication skills with knowledge of IT applications and software.
- Ability to work flexibly, balancing competing priorities and meeting deadlines.
- Ability to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.
What We Offer:
- 27 days annual leave for new starters, rising to 31 days after 5 years.
- Flexible working opportunities.
- Interest free loans.
- Access to our incredible staff networks.
- Career development and training.
- Wellbeing support and activities.
Inclusion and Diversity:
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Anonymised Application:
In keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments:
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Job Info:
- Job Identification: 3687
- Job Category: Operational Support
- Posting Date: 01/28/2026, 12:09 PM
- Apply Before: 02/11/2026, 11:55 PM
- Job Schedule: Full time
- Locations: 5 Pancras Square, London, N1C 4AG, GB
Council Tax Officer employer: LBC ORC
Contact Detail:
LBC ORC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer
✨Tip Number 1
Get to know Camden Council and its values. When you walk into that interview, show us you understand our commitment to community and social change. It’s not just about the role; it’s about being part of something bigger!
✨Tip Number 2
Practice your communication skills! As a Council Tax Officer, you'll be dealing with all sorts of people. We want to see you handle tough conversations with patience and professionalism. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Brush up on your knowledge of Council Tax principles and procedures. We’re looking for someone who knows their stuff! Make sure you can discuss relevant topics confidently during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Council Tax Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Council Tax and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Showcase Your Communication Skills: Since this role involves a lot of correspondence, demonstrate your written communication skills in your application. Use proper grammar and structure your responses well to reflect your ability to handle complex cases effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at LBC ORC
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax principles and procedures. Familiarise yourself with the relevant legislation and any recent changes that might affect the role. This will show that you're not just qualified, but genuinely interested in the field.
✨Practice Your Communication Skills
Since you'll be dealing directly with the public, practice how you communicate complex information clearly and patiently. Role-play potential scenarios with a friend or family member to get comfortable with answering questions and handling complaints.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully dealt with difficult situations in the past. Think about times when you had to negotiate payment plans or resolve disputes. Highlighting these experiences will demonstrate your ability to handle the challenges of the role.
✨Be Ready for Real-Life Scenarios
Expect situational questions during the interview. Prepare to discuss how you would approach tracing absconders or managing cases with enforcement agents. Showing that you can think on your feet and apply your knowledge practically will set you apart from other candidates.
