At a Glance
- Tasks: Manage Business Rates accounts and ensure effective billing and collection processes.
- Company: Join Camden Council, a diverse and inclusive workplace in the heart of London.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive environment.
- Other info: Embrace a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: IRRV qualified or equivalent experience in a customer-focused environment.
The predicted salary is between 38923 - 38923 € per year.
Starting salary: £38,923
Job Level: Level 3, Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Wednesday 13th May 2026; 23:55
About the Role
As a Business Rates Officer, you’ll be managing a large working group of Business Rates accounts and associated Business Improvement District (BID) Levy accounts. You will ensure the Council delivers an effective billing, collection, and recovery process and maximise revenue while meeting legal and statutory requirements and the ambitions set out in Camden 2025.
You’ll provide a professional and proactive service, responding to correspondence and taking telephone calls. You’ll also identify and develop recovery action against businesses, attending and representing the Council at Magistrates Court, High Court and virtual hearings.
This role can be challenging, as you’ll manage a range of queries relating to billing, collection, and recovery, playing a crucial role in supporting the Council to maximise its resources for residents.
Qualifications & Experience
IRRV qualified or equivalent technical experience in a Business Rates customer‑focused environment. Understanding and experience of compliance with data protection/sharing and audit/financial standards.
Key Skills
- Excellent analytical, literacy and written communication skills
- Strong knowledge of IT applications and software
- Ability to work flexibly in a fast‑paced environment, balancing competing priorities and meeting deadlines
- Tactful stakeholder engagement and problem solving
Benefits
You’ll receive a host of benefits and a flexible working employer.
Inclusion and Belonging
Camden welcomes applications from all parts of our community, particularly encouraging people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. Camden is committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
If you need an adjustment during the application, interview or assessment process, please let us know. We can provide information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Job Info
Job Identification 4115
Job Category Operational Support
Posting Date 04/29/2026, 12:13 PM
Apply Before 05/13/2026, 10:55 PM
Job Schedule Full time
Locations 5 Pancras Square, London, N1C 4AG, GB (Hybrid)
Business Rates Officer employer: LBC ORC
As a Business Rates Officer at Camden, you will be part of a dynamic team dedicated to maximising resources for the community while enjoying a supportive and inclusive work culture. With a competitive salary and flexible working options, Camden prioritises employee growth and development, ensuring that all staff have access to the necessary support and adjustments to thrive in their roles. Located in the heart of London, this position offers a unique opportunity to make a meaningful impact within a diverse and vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Business Rates Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Camden's goals and how your skills as a Business Rates Officer can help achieve them. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Rates Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Business Rates Officer role. We want to see how you can contribute to Camden's goals, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Showcase Your Skills:Highlight your analytical, literacy, and written communication skills in your application. We’re looking for someone who can handle complex queries and engage tactfully with stakeholders, so make sure to provide examples of how you've done this in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LBC ORC
✨Know Your Stuff
Make sure you brush up on your knowledge of business rates and the specific responsibilities of a Business Rates Officer. Familiarise yourself with Camden's goals for 2025 and how this role contributes to those ambitions. This will show that you're not just interested in the job, but also in the organisation's mission.
✨Showcase Your Skills
Prepare examples that highlight your analytical skills and experience in a customer-focused environment. Think about times when you've successfully managed queries or resolved issues, especially in a fast-paced setting. Be ready to discuss how you can balance competing priorities while maintaining excellent communication.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, think of ways you've effectively communicated with different parties in the past. Prepare to discuss your approach to problem-solving and how you handle challenging conversations, especially when representing the Council in hearings.
✨Be Yourself
Camden values diversity and inclusion, so don’t hesitate to bring your authentic self to the interview. If you need any adjustments during the process, be open about it. This shows confidence and aligns with Camden's commitment to supporting all candidates.
