At a Glance
- Tasks: Lead service design for digital transformation projects, enhancing user experiences from start to finish.
- Company: Join Barking & Dagenham, a forward-thinking council committed to community improvement.
- Benefits: Flexible working, professional training, career development, and wellbeing initiatives.
- Other info: Be part of a dynamic team focused on accessibility and community impact.
- Why this job: Make a real difference in residents' lives while shaping the future of services.
- Qualifications: 3+ years in service design with strong skills in user research and agile teamwork.
The predicted salary is between 54000 - 66000 £ per year.
We are looking for an experienced Senior Service Designer to join our multidisciplinary Insight & Innovation team.
You will lead service design across digital transformation projects, helping teams understand user needs and improve services from end to end.
Working alongside developers, delivery managers, user researchers, data specialists and operational teams, you will ensure that digital products, processes, systems and policies come together to create accessible and effective experiences for residents.
Projects could include improving how residents apply for financial support, report a problem or access services for children and families.
Special requirements for this post
What you will do
- Lead service design across complex digital projects, from discovery through to implementation and evaluation.
- Plan and deliver research, journey mapping, service blueprinting, co-design and prototyping.
- Use qualitative and quantitative evidence to identify needs and shape practical solutions.
- Work within agile multidisciplinary teams and apply GDS standards and user-centred design principles.
- Facilitate workshops with residents, staff and partners, building shared understanding and challenging assumptions.
- Support teams to test, implement and continuously improve services.
- Coach colleagues and help strengthen service design capability across the Council.
About you
About you You will have
- At least three years’ experience in service design or equivalent relevant experience.
- Strong experience designing and improving end-to-end digital services.
- Practical knowledge of discovery, user research, journey mapping, service blueprinting, prototyping and evaluation.
- Experience working with agile multidisciplinary teams.
- Strong facilitation, communication and stakeholder-management skills.
- The ability to turn complex and ambiguous challenges into clear, practical opportunities.
- A commitment to accessibility, inclusion and evidence-led design.
About us
Barking & Dagenham is changing.
It Starts Here.
Think you know Barking and Dagenham?
Think again.
While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you’ll find active communities and a place that consistently punches above its weight.
The borough is changing – and changing for the better.
And It Starts Here.
Yes, the borough has its challenges.
But it’s on the cusp of something exciting.
With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.
We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites.
We’re even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.
Over the past few years, we’ve been working hard to improve how we deliver services and support our community.
From tackling inequality to making sure our services are the best they can be, we’re focused on what matters most to local people.
We’re creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger.#It Starts Here - with our streets, our schools, our neighbourhoods.
And with your application to join our determined team who are passionate about doing what’s best for the future of Barking and Dagenham.
As an Investors in People Gold Award employer, we’re serious about supporting our staff.
From flexible working, professional trainingand career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.
Additional Information
We’re committed to providing an inclusive and accessible recruitment process.
If you require any adjustments or support at any stage, please contact the Hiring Manager to discuss your needs.
Senior Service Designer in London employer: Lbbd
As a Best Start Inclusion Practitioner in Barking and Dagenham, you will join a forward-thinking team dedicated to improving outcomes for young children and their families. Our commitment to professional development, flexible working, and a supportive work culture ensures that you will thrive in your role while making a meaningful impact in the community. With access to training opportunities and a collaborative environment, you'll be empowered to grow your skills and contribute to innovative practices in early intervention and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Lbbd for a Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Lbbd before they go live!
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer at Lbbd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Lbbd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Lbbd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Lbbd.
How to prepare for a job interview at Lbbd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Lbbd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Lbbd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Lbbd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Lbbd is looking for.
