At a Glance
- Tasks: Provide top-notch technical support and solve real-world challenges for global customers.
- Company: LBBC, a renowned engineering and manufacturing business since 1876.
- Benefits: Competitive salary, early finishes on Fridays, pension scheme, and profit sharing.
- Other info: Join a forward-thinking team with ongoing training and development opportunities.
- Why this job: Combine your engineering skills with customer impact in a dynamic environment.
- Qualifications: Mechanical engineering background and strong communication skills required.
The predicted salary is between 40000 - 40000 € per year.
Established in 1876, LBBC is an engineering and manufacturing business, globally recognised in delivering high-quality capital equipment and technical solutions to customers worldwide. We’re hiring a Service Coordinator to play a key role in delivering exceptional technical support to our global customer base. This isn’t just a coordination role; it’s a position where engineering knowledge meets customer impact. You’ll be at the centre of our service operation, supporting engineers, solving real-world technical challenges, and helping drive continuous improvement.
You will work with customers across the globe and have the opportunity to influence process improvements, not just follow them.
What you'll be doing:
- Provide first-line technical support via phone, email, and video, ensuring customers receive timely and professional responses to enquiries.
- Support service engineers with troubleshooting and technical queries.
- Prepare quotes for repairs, breakdowns, and upgrades.
- Interpret engineering drawings and locate archived documentation.
- Create service kits and spare parts lists.
- Log all customer interactions in CRM systems (HubSpot / Microsoft Dynamics).
- Coordinate with engineering, procurement, and logistics teams.
- Prepare RAMS for site work.
- Participate in daily LEAN improvement meetings.
What we're looking for:
- Mechanical engineering background (electrical knowledge beneficial).
- Ability to read and interpret technical drawings.
- Strong technical administrative and organisational skills.
- Experience in customer-facing or technical support roles.
- Familiarity with CRM/ERP systems (Microsoft Dynamics preferred).
- Confident communicator with a problem-solving mindset.
- Able to manage multiple tasks and priorities.
- Ability to use CAD / Solidworks viewers for technical drawings.
Bonus if you have:
- Experience with steam systems, pressure vessels, or capital equipment.
- Knowledge of LEAN / continuous improvement.
- Familiarity with Standard Operating Procedures (SOPs) and process documentation.
What you'll get:
- A salary of up to £40,000 depending on experience.
- Early finish every Friday.
- Contributory Pension scheme.
- Company profit sharing scheme.
- Ongoing training and development.
If you’re looking for a role where you can combine technical expertise with customer impact and grow with a forward-thinking team, we’d love to hear from you.
Service Coordinator in Leeds employer: LBBC
At LBBC, we pride ourselves on being a forward-thinking employer that values both technical expertise and customer impact. Our collaborative work culture fosters continuous improvement and innovation, providing employees with ample opportunities for professional growth and development. With competitive salaries, a contributory pension scheme, and an early finish every Friday, LBBC is committed to creating a rewarding and supportive environment for our Service Coordinators.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their engineering solutions and think about how your skills can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your technical explanations! Since this role involves supporting engineers and customers, being able to clearly communicate complex ideas is key. Try explaining technical concepts to friends or family to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Service Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your mechanical engineering background and any relevant technical support experience. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Coordinator position and how your experience can make a real impact on our global customer base. Keep it engaging and personal!
Show Off Your Technical Skills:Since this role involves interpreting technical drawings and using CRM systems, make sure to mention any relevant software or tools you’ve used. We love seeing candidates who are confident with CAD or Solidworks viewers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at LBBC
✨Know Your Engineering Stuff
Make sure you brush up on your mechanical engineering knowledge, especially anything related to technical drawings and capital equipment. Be ready to discuss how your background can help solve real-world challenges that customers face.
✨Show Off Your Customer Skills
This role is all about customer impact, so think of examples where you've provided exceptional support in previous roles. Prepare to share stories that highlight your problem-solving mindset and how you’ve effectively communicated with customers.
✨Familiarise Yourself with CRM Systems
Since the job involves logging interactions in systems like HubSpot or Microsoft Dynamics, it’s a good idea to get comfortable with these platforms. If you have experience with them, be ready to talk about how you used them to improve service delivery.
✨Embrace Continuous Improvement
The company values LEAN principles, so come prepared to discuss any experiences you have with process improvements. Think about how you can contribute to daily LEAN meetings and what ideas you might bring to the table.
