Registration Officer

Registration Officer

SO2-PO1 £36,432 – £44,430

Permanent

Full Time

Wandsworth Town Hall and York House, Richmond

Objective of role

As a Registration Officer, you will be instrumental in providing essential civil registration services across Richmond and Wandsworth, ensuring that all registrations—whether for births, deaths, marriages, or civil partnerships—are handled accurately and in full compliance with legal requirements.

You will assist residents throughout the registration process, conduct ceremonies, and work alongside a range of stakeholders, including government bodies and local authorities, to maintain high standards of service delivery.If you're committed to making a meaningful impact and have the skills to deliver exceptional services, we’d love to hear from you.

Richmond and Wandsworth Councils are currently recruiting Registration Officers for Wandsworth and Richmond Council. Please apply to this advert to be considered for both sites, we will discuss your preferred site at interview.This role will be based at Wandsworth Town Hall or Richmond Council and you will be required to attend the offices Monday to Friday.

About the role

You will play a crucial part in handling records, processing applications and ensuring data accuracy. You will need to have strong administrative and organizational skills coupled with strong customer service skills. Due to the varied nature of the role you will need to be proactive and solution focused.

• Statutory and Non-Statutory Services: Register births, deaths, marriages, and civil partnerships, and officiate at ceremonies. Manage all associated administration and documentation.
• Ceremony Management: Conduct marriage, civil partnership, and citizenship ceremonies, liaising with dignitaries, government agencies, and venue providers as needed.
• Customer Service: Provide expert advice and guidance to the public on registration services, managing enquiries via phone, email, social media, and in person.
• Legal Compliance: Scrutinize documents, ensure the validity of marriage and civil partnerships, and safeguard against sham or forced marriages.
• Finance and Record Maintenance: Handle payments for statutory and non-statutory services, maintain accurate records, and reconcile daily accounts.
• Team Support: Assist with training and guiding junior colleagues, supporting the Registration Service Manager, the Business Development Manager and Superintendent Registrar in daily operations and service innovation.

Essential Qualifications, Skills and Experience

• Proven experience in a customer-facing role, ideally within a registration, legal, or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.
• Experience of using IT systems to manage and update records accurately.
• Ability to work independently and as part of a team, demonstrating initiative and reliability.

Closing Date: 23/03/2025

Shortlisting Date: 24/03/2025

Interview Date : week beginning 07/04/2025

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This role will require an enhanced DBS check.

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.